Member Services Representative/Support Center Paralegal

Member Services Representative

COMPANY OVERVIEW

At Legal Resources, we believe everyone deserves affordable access to trusted legal support—and we've been making that a reality for over 30 years. As a leader and innovator in the legal benefits industry, we proudly partner with more than 1,500 organizations nationwide, including government agencies, educational and medical institutions, IT companies, and associations. Our mission is simple: to provide individuals and families with reliable legal assistance when they need it most.

POSITION OVERVIEW

The Member Services Representative at Legal Resources plays a crucial role in delivering exceptional support to our Legal and Identity Theft Protection Plan Members and our national network of attorneys. Working within a dynamic and collaborative environment, the Representative ensures that Members receive timely, professional assistance with coverage inquiries, attorney referrals, and service concerns via an inbound and outbound calls. The ideal candidate will be detail-oriented, adaptable, and motivated to provide outstanding customer service. A background as a certified paralegal, legal assistant, or as a customer service representative is a strong plus.

KEY RESPONSIBILITIES

• Assist Legal Plan and ID Protection Members from over 1,200 employer groups with questions regarding their legal coverage and help connect them with appropriate legal representation.
• Communicate and coordinate with our national Law Firm Network of over 20,000 attorneys to arrange representation and address service concerns or complaints as they arise.
• Collaborate closely with an internal team of experienced paralegals and staff to ensure seamless handling of Member and attorney-related matters.
• Prepare, process, and distribute Member and attorney-related marketing materials, custom letters, and other communications.
• Maintain accurate records, update member information, and ensure compliance with internal policies and procedures.
• Utilize Microsoft Word and Excel to support administrative and reporting tasks, with a focus on efficiency and attention to detail.
• Contribute to an environment that values superior customer service, teamwork, and continuous improvement.

QUALIFICATIONS AND SKILLS

• Certification as a paralegal, or willingness to earn certification, is highly desirable.
• Prior experience in a general practice law firm, legal services environment is a strong advantage.
• Bachelor's degree or equivalent professional experience preferred.
• Exceptional verbal and written communication skills, with the ability to communicate professionally and effectively with diverse audiences.
• Strong computer proficiency, particularly in Microsoft Word and Excel; familiarity with database systems and customer service platforms is a plus.
• Outstanding organizational skills and the ability to manage multiple priorities in a fast-paced environment.
• Excellent interpersonal skills, with a commitment to delivering superior Member experiences.
• High level of professionalism, integrity, and attention to detail.
• Ability to work full-time (40 hours per week) with available shifts from either 8:30 AM to 5:30 PM EST or 11:30 AM to 8:30 PM EST.

Company Culture

Working at our corporate headquarters means being part of a supportive and collaborative team environment where your contributions truly matter. We offer a welcoming workplace culture, professional development opportunities, and excellent employee benefits designed to support your personal and professional well-being. If you're passionate about making a difference, enjoy working in a dynamic environment, and want to be part of a company that values innovation and people, we’d love to have you on our team.

Job Type: Full-time

Pay: $20.00 - $22.12 per hour

Benefits:

• 401(k)
• 401(k) matching
• AD&D insurance
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Opportunities for advancement
• Paid time off
• Professional development assistance
• Profit sharing
• Tuition reimbursement
• Vision insurance
• Wellness program

Application Question(s):

• To qualify for this role, candidates must demonstrate job stability, including at least one professional role held for 2+ consecutive years in the past 5 years. Do you meet this requirement?

Experience:

• professional customer service: 2 years (Required)

Language:

• Spanish (Preferred)

License/Certification:

• Paralegal Certificate (Preferred)

Ability to Commute:

• Virginia Beach, VA 23452 (Required)

Ability to Relocate:

• Virginia Beach, VA 23452: Relocate before starting work (Required)

Work Location: In person