Member Services/Properties Coordinator

Job Title: Member Services/Properties Coordinator

Department: Accounting

Reports To: Accounting Manager

FLSA Status: Non-exempt

Pay Grade: 05

Approved By: Controller

Approved Date: 8/1/19

SUMMARY Provides member services to property owners and assists with maintenance of the property owner data systems. Completes property transfers and new member setups in the database. Assists delinquent property owners with viable solutions in coordination with the Accounts Receivable/ Collections Coordinator.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Provides member services to property owners.
• Assists with customer service/payments for assessments or any other receivable.
• Maintains POA Memberships and renewals and coordinates renewal notice mailings.
• Monitor and maintain TEI database to ensure database integrity (including member information, investor information).
• Follow up on returned/forwarded mail for unknown address changes, using skip tracing software when needed.

• Assists with processing of mail-in vehicle and other registrations, fee programs and annual renewals.
• Maintains multi-unit property lists.
• Balances daily transactions and register drawer accurately.
• Completes contact forms for new members and/or change of address records.
• Prepares the transfer of properties and owners records in the member database.
• Posts payments of advanced assessments, transfer fees and deposits from sales/title records.
• Writes off balances on past owners when removed in a deed transfer as directed by management.
• Prepares and provides account status (demands) to Title and Mortgage companies when requested and when appropriate buyer/seller authorization is provided. These demands should include any POA fees that need to be collected in excess of assessment balances by the title company and/or mortgage or trustee companies.
• Assists with collections phone calls and front-desk member services as needed.
• Regular attendance is required.
• Any other duties as assigned.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Be able to perform all work activities with minimum amount of supervision.

EDUCATION and/or EXPERIENCE: High School graduate or equivalent. Good customer service and phone skills. Attention to detail and experience with managing data records required.

LANGUAGE SKILLS: Ability to read a limited number of two- and three-syllable words and to recognize similarities and differences between words and between series of numbers. Ability to print and speak simple sentences.

MATHEMATICAL SKILLS: Ability to add and subtract two-digit numbers and to multiply and divide with 10’s and 100’s. Ability to perform these operations using units of American money and weight measurement, volume, and distance.

REASONING ABILITY: Ability to apply common sense understanding to carry out simple one- two-step instructions. Ability to deal with standardized situations with only occasional or no variables.

CERTIFICATES, LICENSES, REGISTRATIONS: Requires a valid Arkansas driver’s license and clean driving record with proof of liability insurance.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.