Member Support Specialist ( Collections Officer)

Role:
The Collections Officer will work under the supervision of the Director of Member Support to assist in the control of all delinquent loan accounts and overdrawn share accounts.

Collection of these accounts will be inaccordance with the Board approved Collection Policy and credit union procedures.

Essential Functions & Responsibilities:
N 60% Providing member service regarding collection issues, process member refunds, process and review account adjustments, resolve member discrepancies and short payments. Responsible for monitoring and maintaining assigned accounts.
Accountable for reducing delinquency for assigned accounts.
Must communicate & follow up effectively with the collection area regarding member accounts on a timely basis.
Be able to conduct soft collections by both phones, in-person discussion, and the creation of notices or letters. This collection activity would include NSF activity, loans, and share accounts.
Learn how to effectively use the EPISYS system to track collection activities with members and to produce collection notices/letters.
Process claims made in reference to the Debt Management the credit union offers to members and other member payment protection insurances.

Work with Director of Member Support to appropriately handle Collateral Protection Insurance claims and paperwork.
Learn how to use Overdraft Advance (EPISYS) software to assist in the proper management of this program.
Assist with the paperwork needed to file suit in Magistrate Court and the filing of any judgment awarded.
Become familiar with and be able to file/handle writs of execution, suggestions, garnishments, abstracts, and lien filing.
Sets up and maintains accurate files and reports on all collections activity. 5% Help the VP Lending and Collections as needed to produce reports and documentation for
management and board information purposes.
Knowledgeable of all CU Products and/or Use Credit Union Products.
Stays current on collection process knowledge and trends in loan underwriting that contribute to delinquent/charged-off loans.
Assist in the handling of repossessed collateral. This might include sending out the notice of sale, title work, payment of repossession and collateral prep bills, etc. Work towards a timely sale of the repossessed collateral with the goal being to maximize the sale price thus reducing the outstanding debt.

Performance Measurements:
1. Ensure timely contact of members with delinquent loans to inquire about re-payment intent, initiating calls
to members upon generation of the XX day notice.
2. Maximize the collection and/or recovery of credit union assets from delinquent and charged-off accounts.
3. Collect on assigned delinquent accounts as follows: XX% or more of all 30 day, XX% or more of all 60 day,
XX% or more of all 90 day.
4. Keep collections files and records accurate, complete, and up-to-date.
5. Ensure all collection activity is legal and follows established policies, keeping management informed of
operational issues affecting collection activities.
6. Identify and inform management of potential underwriting problems.
7. Provide professional, timely, and accurate service and support to all members and associates.
Knowledge and Skills:
Experience One year to three years of similar or related experience.
Education A high school education or GED.
Interpersonal Skills Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.
Other Skills Talks to others to convey information effectively. Communicates effectively in writing as appropriate for the needs of the audience. Maintains confidentiality related to Credit Union operations and work-related information. Computer operating systems; e.g. Microsoft Windows

Physical
Requirements
Work Environment
This Job Description is not a complete statement of all duties and responsibilities comprising the position.

Job Type: Full-time

Pay: From $18.13 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Education:

• High school or equivalent (Preferred)

Experience:

• Banking & Lending Occupations: 2 years (Required)
• Collections: 2 years (Required)

Ability to Relocate:

• Parkersburg, WV 26101: Relocate before starting work (Required)

Work Location: In person