MEP Service Field Coordinator/Dispatcher - Chantilly, VA

Job Description:

Holaday Parks is seeking a highly organized and customer-focused MEP Service Field Coordinator/Dispatcher to manage the daily scheduling and dispatch of field technicians for mechanical, electrical, and plumbing service calls. This role plays a key part in ensuring efficient service delivery, strong client communication, and timely response to service requests. The ideal candidate will thrive in a fast-paced environment and have a strong ability to manage multiple priorities while maintaining a high level of customer service.

Responsibilities:

·       Dispatch MEP field technicians to service calls, preventive maintenance visits, and emergency requests based on priority, location, and technician availability.

·       Serve as the primary point of contact for clients, providing timely updates on technician ETAs, job status, and follow-ups.

·       Monitor and manage the daily service schedule to ensure maximum efficiency and responsiveness.

·       Receive and process incoming service requests via phone, email, or work order systems.

·       Coordinate with service managers and field technicians to ensure accurate job scoping and completion.

·       Track open service orders, ensure proper documentation, and follow up on incomplete or pending work.

·       Maintain accurate and up-to-date records in dispatching software, including technician notes, job completion status, and parts used.

·       Communicate delays, schedule changes, or job-site challenges to clients and internal teams as needed.

·       Support invoicing and administrative teams by verifying service details and technician time logs.

·       Assist with ordering or coordinating parts, materials, or subcontractors when necessary for scheduled service calls.

Qualifications and Education:

·       2+ years of dispatching or coordination experience in a service-based MEP, HVAC, electrical, or plumbing environment.

·       Strong customer service and communication skills- both written and verbal.

·       Ability to prioritize and adapt in a dynamic, high-volume environment.

·       Experience using dispatching or field service management software (e.g., BuildOps, Corrigo, or similar) is preferred.

·       High school diploma or equivalent required; additional industry training or certifications are a plus.

·       Familiarity with MEP systems and terminology is strongly preferred.

·       Bilingual (English/Spanish) a plus.

Salary Range:

$75,000-100,000

Benefits:

We offer an excellent salary and benefits package—paying 100% of medical/vision/dental an prescription premiums for employee. Holaday-Parks is an Equal Opportunity Employer (EOE), including protected veterans and people with disabilities.