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Merchandiser Manager
Department: Retail Services
Job Status: Full Time
FLSA Status: Exempt
Reports To: Senior Director of Sales
Job Type: Non-Union
Amount of Travel Required: Frequent travel from office to merchandising locations. Outer island travel
Work Schedule: Monday – Friday, Nights, Weekends and holidays as needed
Positions Supervised: Full and Part Time Merchandisers, Demonstrators, Retail Merchandising Supervisor
POSITION SUMMARY
To direct, administer and coordinate the activities and personnel of the Retail Service Department. Responsible for achieving the company’s standards of merchandising by overseeing, supervising and training of full and part time merchandisers and demonstrators. Responsible for overall support, supervision and training of the Retail Service Coordinator and Retail Merchandising Department.
ESSENTIAL FUNCTIONS
Essential Functions Statement(s)
ESSENTIAL FUNCTIONS:
- Regular attendance is required for the position
- Ensures merchandising of displays for assigned account locations
- Performance evaluations
- Interview and hiring of merchandisers
- Able to address concerns and resolve problems
- Communication of sales ads with Merchandisers and Sales Representatives.
- Review and approval of weekly and monthly schedules of merchandisers
- Coordination and communications with Key Account Managers with regard to account needs.
- Monitors product inventory of retail accounts to insure adequate supply and quality assurance
- Participates in account resets
- Maintain work area in a neat, orderly and sanitary manner
- Correctly and promptly follow specified company procedures required for the appropriate handling of all Emergency Responses and Safety practices
- Conduct periodic store checks to ensure performance level of merchandisers are at company standards
- Outer island travel for merchandiser field, store checks and account reset
Other Functions:
- Performs other related duties as assigned
- Ensure positive relations with merchandisers and customers.
- Assist with Factory tours
- Create Incentive programs to ensure increased sales
- Coordinate weekly meetings with Merchandising Department
POSITION QUALIFICATIONS
Competency Statement(s)
- Communication, Written – Ability to communicate in writing clearly and concisely.
- Organized – Being organized or following a systematic method of performing a task.
- Communication, Oral – Ability to communicate effectively with others using the spoken word.
- Responsible – Ability to be held accountable or answerable for one’s conduct.
- Honesty / Integrity – Ability to be truthful and be seen as credible in the workplace.
- Accountability – Ability to accept responsibility and account for his/her actions.
- Reliability – The trait of being dependable and trustworthy.
- Friendly – Ability to exhibit a cheerful demeanor toward others.
- Customer Oriented – Ability to take care of the customer’s needs while following company procedures.
Mental Demands:
- Ability to work under stressful conditions
- Able to interact with others with courtesy and tact
- Ability to manage and prioritize multiple projects in an organized and efficient manner
- Ability to respond to crisis situations in a calm and effective manner
- Ability to complete projects on schedule
Communication Demands:
The position requires talking to co-workers, customers, vendors; requires written communications to and from co-workers, customers and vendors, talking on the telephone; requires responding to written or verbal requests of co-workers, customers and vendors; requires training/giving verbal and written instructions; requires receiving verbal and written instructions; requires writing/composing written language; requires reading; requires visiting/working at other work-sites; Ability to communicate via the latest technologies required for the position.
Reasonable Accommodations Statement
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.
SKILLS & ABILITIES
Experience: Minimum of 3-5 years Retail business, preferably in a management role but not required. Highly organized and analytical. Strong Oral and written skills.. Valid Hawaii state driver’s license, personal vehicle, and auto insurance required. Must be able to pass military background clearance for service to military accounts on military bases
Education: High School diploma or equivalent
Computer Skills: To perform this job successfully, an individual should have basic knowledge of Microsoft Office applications.
Language: Well-developed verbal and written English communication skills.
PHYSICAL DEMANDS
The physical demands described her are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee is frequently required to stand; walk; reach with hands and arms and talk or hear. pushing/pulling/lifting/carrying 25-50 pounds frequently and occasionally more than 165 pounds; able to travel by airplane.. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus.
N (Not Applicable) Activity is not applicable to this position.
O (Occasionally) Position requires this activity up to 33% of the time (0 – 2.5+ hrs/day)
F (Frequently) Position requires this activity from 33% - 66% of the time (2.5 – 5.5+ hrs/day)
C (Constantly) Position requires this activity more than 66% of the time (5.5+ hrs/day)
Physical Demands
Stand C
Walk C
Sit C
Manually Manipulate C
Reach Outward C
Reach Above Shoulder C
Climb F
Crawl C
Squat or Kneel C
Bend C
Grasp C
Speak C
Lift/Carry
10 lbs or less C
11-20 lbs F
21-50 lbs F
51-100 lbs N
Over 100 lbs N
Push/Pull
12 lbs or less C
13-25 lbs F
26-40 lbs F
41-100 lbs O
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The work environments will be indoor and outdoor as 50% of work is driving from one account to another. Most work is done independently. Occasionally a trainee or supervisor may work with you. Uniform, Company ID and closed to shoes required at all times. Attendance at meetings and training sessions may be required.
Office conditions consist of a manufacture office in a controlled environment with moderate noise from the production area where coffee is roasted, packaged and stored.
Operates basic warehouse equipment including safely managing a hand truck, pallet jack, 6-wheeler wagon and a utility knife.
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