Merchant Sales & Onboarding Executive

About TSP

TSP is a fast-growing startup on a mission to connect merchants and consumers through a seamless digital platform. We are building an ecosystem where local and regional businesses can showcase their Services, promotions, and offers to a wide audience. As we scale, we are looking for a driven and detail-oriented Merchant Sales & Onboarding Executive to join our founding team.

As the Merchant Sales & Onboarding Executive at TSP, you will be the primary point of contact for new merchants joining our platform. You will own the end-to-end onboarding process. From initial outreach and signing, through to ensuring each merchant's profile is fully set up, accurately listed, and ready to attract customers. This is a part time high-impact, front line role with direct earning potential through performance based commissions.

Key Responsibilities

Merchant Acquisition & Onboarding

• Identify, approach, and pitch potential merchants to join the TSP platform
• Manage the full onboarding journey from initial sign-up to live listing
• Conduct in-person sessions with new merchants
• Ensure all merchant agreements, documentation, and compliance requirements are completed accurately

Merchant Listings & Content Management

• Accurately upload and manage merchant profiles, including business details, categories, and descriptions
• Collect, review, and upload high-quality photos of merchant Venue/services
• Create, publish, and maintain merchant offers, deals, and promotions on the platform
• Regularly audit listings for accuracy, completeness, and brand consistency
• Coordinate with merchants to keep their offers, pricing, and availability up to date

Merchant Relationship Management

• Serve as the primary point of contact for onboarded merchants post sign-up
• Build strong, long-term relationships with merchants to drive platform engagement
• Proactively gather merchant feedback and relay insights to the product and operations team
• Resolve merchant queries and escalate issues when required

Sales Reporting & CRM

• Prepare weekly and monthly reports on onboarding numbers, listing progress, and sales performance
• Track and report commission-eligible merchant activations accurately

Cross-functional Collaboration

• Liaise with the marketing team to align merchant promotions with platform campaigns
• Collaborate with the tech/ops team to flag listing errors or platform issues
• Participate in team meetings, strategy sessions, and startup-wide initiatives

What We're Looking For

• 2-3 years of experience in sales, field sales, business development, or account management.
• Strong communication and interpersonal skills , you are confident talking to business owners.
• Highly organised with strong attention to detail, especially for content and data accuracy.
• Self-motivated, target-driven, and able to thrive in a fast-paced startup environment
• Fluency in English and Urdu required; other languages are a strong advantage
• Valid driving license and own transport preferred for field visits

Pay: Rs20,000.00 per month

Education:

• Bachelor's (Preferred)

Experience:

• Merchant Onboarding: 3 years (Required)

Location:

• Islamabad (Required)

Willingness to travel:

• 75% (Required)

Work Location: In person