Meritage Pool - Attendant

Position Summary
The Pool Attendant provides attentive, guest-focused service in a resort-style outdoor environment. This role is responsible for maintaining a clean, organized, and well-stocked pool area while assisting guests with seating, amenities, and recreational equipment. The Pool Attendant enhances the overall guest experience by anticipating needs, ensuring comfort, and supporting poolside food and beverage service.
Essential Duties & Responsibilities
Guest Service & Poolside Support

• Greet guests warmly upon arrival and provide orientation to pool and recreation areas
• Assist guests with lounge chairs, umbrellas, cabanas, daybeds, towels, and other amenities
• Anticipate guest needs and provide prompt, courteous service while maintaining a professional demeanor
• Answer general questions about the property, amenities, and services

Pool Area Setup & Maintenance

• Maintain cleanliness of pool decks, lounge areas, cabanas, and equipment
• Clean, sanitize, and reset chairs, tables, and equipment between guest use
• Stock towels, linens, and amenities throughout the pool and service areas
• Maintain organized and clean storage and linen areas
• Dispose of trash and used linens in accordance with company procedures

Food & Beverage Support

• Deliver food and beverages to guests in a timely and professional manner
• Ensure all items meet presentation standards and guest specifications
• Work collaboratively with Pool Servers and kitchen staff to support efficient service

Safety & Compliance

• Follow all company safety policies and procedures, including use of PPE when required
• Maintain awareness of pool safety and promptly report hazards or unsafe conditions
• Ensure compliance with health, sanitation, and HAZMAT standards
• Report maintenance issues, accidents, or safety concerns immediately

Guest Relations & Issue Resolution

• Address guest concerns promptly within scope of authority; escalate when necessary
• Report unusual incidents, missing items, or disruptive behavior to management or Security

Attendance

• Maintain reliable and punctual attendance in accordance with scheduling requirements

Additional Responsibilities

• Retrieve, stock, and organize pool and recreation supplies
• Clean assigned areas, including corridors and service spaces
• Support team members and assist with additional duties as assigned

Qualifications

• Previous experience in a pool, recreation, or hospitality environment preferred
• Strong guest service and interpersonal skills
• Ability to communicate effectively and maintain a professional, positive attitude
• Ability to handle multiple tasks in a fast-paced, outdoor environment
• Basic math and problem-solving skills
• Ability to follow instructions and safety procedures

Requirements

• Ability to work flexible schedules, including weekends and holidays
• Ability to work outdoors for extended periods in varying weather conditions
• Must maintain professional appearance and grooming standards
• Food Handler’s Card and/or Responsible Beverage Service certification may be required (or ability to obtain within 30 days)

Physical & Work Environment Requirements

• Prolonged standing and walking in indoor and outdoor environments
• Frequent lifting, pushing, and pulling (up to 50 lbs occasionally)
• Reaching, bending, stooping, and crouching regularly
• Exposure to sun, heat, humidity, and varying weather conditions
• Working on wet, slippery surfaces around pool areas
• Exposure to noise, cleaning chemicals, and moving equipment

Disclaimer
This job description is not intended to be all-inclusive. Duties and responsibilities may be modified as needed to meet business needs. Management reserves the right to assign or reassign duties and provide reasonable accommodations where appropriate.
Equal Employment Opportunity Statement
We are an Equal Opportunity Employer and are committed to creating an inclusive workplace. In accordance with applicable federal, California state, and local laws, we do not discriminate against applicants or employees on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, sexual orientation, marital status, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, genetic information, military or veteran status, or any other characteristic protected by law. We provide reasonable accommodations to qualified individuals with disabilities and to employees with sincerely held religious beliefs, unless doing so would create an undue hardship.