Meritage Pool - Server

Position Summary
The Server provides exceptional dining experiences by delivering attentive, knowledgeable, and efficient service. This role is responsible for accurately taking and entering orders, guiding guests through menu selections, recommending food and beverage pairings, and ensuring a clean and welcoming dining environment. Servers play a key role in enhancing guest satisfaction while maximizing revenue through thoughtful upselling.

Essential Duties & Responsibilities
Guest Service & Operations

• Greet guests promptly and present menus, offering recommendations on food, cocktails, and wine pairings
• Explain menu items, preparation methods, and daily specials
• Accurately take orders, noting dietary restrictions, allergies, and special requests
• Enter orders into the POS system and coordinate timing with kitchen staff to ensure proper meal pacing
• Deliver food and beverages in a timely and professional manner
• Monitor guest satisfaction and respond promptly to requests or concerns
• Clear, clean, and reset tables efficiently

Sales & Revenue Generation

• Promote menu items and upsell food and beverage offerings to enhance the guest experience and increase profitability

Cash Handling & POS

• Process payments accurately using various payment methods
• Close out checks and reconcile transactions with sales reports

Dining Room Setup & Maintenance

• Prepare dining areas by setting tables with linens, utensils, glassware, and décor
• Maintain cleanliness and organization of service areas throughout the shift
• Ensure stations are fully stocked at all times

Compliance & Safety

• Follow all food safety, sanitation, and health department regulations
• Adhere to alcohol service laws, including preventing service to minors or intoxicated guests
• Comply with all company safety policies, including proper use of PPE and HAZMAT procedures
• Report unsafe conditions, equipment issues, or incidents to management immediately

Attendance

• Maintain reliable and punctual attendance in accordance with scheduling requirements

Additional Responsibilities

• Complete all assigned side work before, during, and after shifts
• Maintain a professional presence while building positive guest relationships
• Resolve guest concerns within scope of authority; escalate when necessary
• Report unusual incidents, safety concerns, or suspected theft to management
• Support team members and assist in other duties as needed

Qualifications

• Minimum 1 year of food service experience; hotel or resort experience preferred
• Basic knowledge of food, beverage, and service standards
• Familiarity with wine, beer, spirits, and beverage pairings
• Strong communication and interpersonal skills with a guest-focused mindset
• Ability to maintain professionalism and discretion with sensitive information
• Basic math skills and proficiency with POS systems
• Strong organizational skills and ability to multitask in a fast-paced environment
• Ability to read, write, and communicate effectively in English
• Must be at least 18 years old
• RBS certification (or ability to obtain upon hire)
• Availability to work flexible schedules, including weekends and holidays