Meter Service Worker (PT)

Description

When you come work for the City of Coconut Creek, although you’re assigned an employee number, you’re not treated like one. With an average of 10 years of service (some as many as 30-plus!), our employees know they can transform their careers in Coconut Creek, the “Butterfly Capital of the World.” Today you may be applying to our Meter Service Worker position, but tomorrow that role could lead to endless opportunities! And in the days, months and years in between, you’ll be treated like family and invited to participate in fun events like Public Service Recognition Week, Halloween costume contests, holiday luncheons, wellness fairs, meditation sessions, chair massages, themed dress-up days, charitable causes, and so much more!

The City of Coconut Creek has been spotlighted as one of the “Best Cities to Live in America” by Money Magazine and a Top Ten Place to Live in Florida by Movoto and NerdWallet. Our City is home to the Seminole Casino Coconut Creek, Butterfly World, and the Coconut Creek Promenade. Every one of our business owners and 59,000 residents rely on our awesome 400+ employees. Are you ready to be one of us?

If you are interested in making a difference in the lives of others and serving the public; if you are innovative, progressive, dedicated, and looking for a workplace where you belong, consider applying to join our Coconut Creek family.

POSITION SUMMARY:
The person hired into this role will work closely with other departments while discovering all the hidden corners of the City. Our Meter Service Workers are investigators and problem solvers and are encouraged to learn something new every day. If you like solving puzzles, working with a lot of independence, and being outside, then this is the job for you!

Hours of work: Part-time days and hours can be flexible to work with your schedule. (City Hall is open Monday through Thursday, 7:00 AM to 6:00 PM.)

Rate: $19.97-$25.45/hourly, Depending on Experience

Performs entry-level technical or specialized work in the Finance and Administrative Services department. Records and reports water meter readings, assists customers by answering questions and resolving complaints, performs routine inspections, and turns water meters on and off. Work is performed under general supervision with limited latitude. Position exercises some judgment in accordance with well-defined policies, procedures, and techniques.

Essential Duties and Responsibilities

EXAMPLES OF ESSENTIAL FUNCTIONS:

• Reads 12000+ water accounts (either with a hand-held device or manually) and records readings electronically
• Performs meter box maintenance including meter box clean out and proper care of meter touchpads
• Performs water meter turn on services, including verification of meter number, opening of curb stop valve, reading the meter, and verifying whether there are any leaks or running water in the home
• Performs water meter turn off services, including verification of meter number, closing of curb stop valve, reading the meter, and providing notification via door hangers to customers
• Performs water meter re-checks, including verification of meter number, reading the meter, and recording reads
• Inputs and retrieves information through operation of computerized meter reading device
• Observes, investigates, and reports unusually low or high readings; re-reads meters; and examines meters for signs of tampering
• Listens and responds to customer concerns in the field, including answering questions and taking appropriate corrective action if needed
• Reports backflow, code compliance or other violations
• Performs annual field audits to verify meters for billing accuracy
• Serves as a call out team member once a month and provides after hours turn on services for our residents
• Performs other duties as assigned and/or required

Qualifications

• Some knowledge of municipal utility rules and regulations or policies
• Knowledge of the geography and street locations in the City
• Some knowledge of the mechanism of water meters
• Skills in the use of hand tools needed for making routine repairs and adjustments
• Skill in Microsoft Office products (Word, Outlook, and Excel)
• Skill in providing good customer service
• Ability to multi-task while working with tight deadlines and shifting priorities
• Ability to quickly and independently learn new software
• Ability to organize work for timely completion
• Ability to use critical thinking skills to arrive at solutions and suggest improvements to processes
• Ability to clearly communicate and understand information in English, both orally and in writing
• Ability to establish and maintain effective and cooperative working relationships with those contacted in the course of work
• Ability to regularly attend work and arrive punctually for designated work schedule

Supplemental Information

PHYSICAL REQUIREMENTS:
Depending on functional area of assignment, tasks involve the ability to exert light physical effort usually involving some lifting, carrying, pushing and/or pulling of objects and materials of light weight (up to 20 pounds). Usually involves some climbing, balancing, stooping, kneeling, crouching, crawling, walking or standing.

ENVIRONMENTAL REQUIREMENTS:
Tasks are regularly performed outside with potential for exposure to adverse conditions, such as dirt, dust, pollen, odors, fumes and/or poor ventilation, wetness, humidity, rain, temperature and noise extremes, machinery and/or moving vehicles, vibrations, electric currents, animals/wildlife, toxic/poisonous agents, gases or chemicals, oils and other cutting fluids, violence and/or disease, or pathogenic substances.

SENSORY REQUIREMENTS:
Some tasks require manual dexterity, in addition to visual and hearing acuity. Some tasks may involve identifying and distinguishing colors.