Meyer Center Front Desk

MEYER CENTER FRONT DESK

*Serious applicants ONLY

Immediate Supervisor: Walk-in Center Coordinator; Director of Meyer Center and Social Services; Associate Executive Director of Programs.

To apply for this position, visit this site: https://missionwaco.org/about-us/job-openings/

Status: Non-Exempt

Hours Per week: 25-29 hours/week. (2-3 staff covering all open hours. Walk-In Center is open: Mon-Thurs 6:30am-3:00pm; Fri 6:30am-1pm; Sat 6:30am-8:00 am). Must be willing to work alternate Saturdays.

General Summary: The responsibility of the Front Desk Staff is to oversee all activity at the front area of the Meyer Center, greet visitors and participants, answer phones, maintain log sign-in sheets for participants and volunteers, mail check, handle transactions for bed fees and bus passes, and oversee chores.

Critical Functions and Responsibilities

1. Greet participants and visitors as they enter the building.

2. Hand out supplies to participants as needed.

3. Sign participants up to meet with case management and/or MPowerment, showers, mail check, clothing vouchers, benevolence, and provide substance abuse referrals.

4. Maintain log, sign-in sheets for all services, sort mail, and occasionally enter information into HMIS.

Additional Functions and Responsibilities

1. Be available to work additional hours at front desk as needed.

2. Attend Meyer Center staff meetings and trainings as available.

3. Fill out incident reports as needed.

3. Provide resourceful information to participants.

5. Hand out bus passes as directed by upper staff. Handle transactions for bed fees and bus passes, etc.

6. Participate in Giant Worldwide leadership/communication development curriculum as offered by MWMW.

Requirements/Preferences

Minimum skills and knowledge required:

1. 1 year experience in working with in a business setting. 3-5 years of experience in working in a business setting preferred.

2. Ability to operate email and cash register software.

Minimum previous experience required: 1 year working with people.

3-5 years working with people, and in an office type setting. Any experience working with people who have experienced homelessness

Minimum education required: High-school diploma Education. Bachelor’s degree preferred.

Minimum communication skills required: Must have excellent interpersonal skills – able to communicate appropriately and compassionately under pressure. Represents Mission Waco’s values with all program participants.

Behavioral, emotional, mental requirements: Must be a wise and mature Individual. Must be a strategic thinker. Trustworthy to handle cash transactions properly per Mission Waco policies. Mature Christian with desire to serve our neighbors experiencing homelessness and/or addition. Confident personality that can work people from all walks of life and be kind and compassionate.

Other requirements: Able to keep flexible hours. Some light lifting (25lbs). Ability to serve in a fast-paced, high pressure environment.

Job Type: Part-time

Pay: $11.00 - $12.00 per hour

Work Location: In person