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Applications are welcome from internal and external candidates. For all IOM vacancies, applications from qualified and eligible first-tier candidates are considered before those of qualified and eligible second-tier candidates in the selection process. For the purpose of this vacancy, internal candidates are considered first-tier candidates.
Organization Context and Scope :
Under the overall supervision of Chief Health Officer and direct supervision of Senior Migration Health Physician the incumbent will be responsible for the receiving and guiding supports during the health assessment process of the immigrants and refugees of different countries which will be conducted in the framework of donor countries. He/ She serves as a vital link between the organization and its clients/visitors, contributing to the overall positive image and efficient functioning of the organization .
Responsibilities: Responsibilities and Accountabilities :
Greet visitors and present a positive image of IOM; bridge the barrier between the client and IOM at the entrance level.
Remain well informed regarding IOM Vision, strategy, protocols and health assessment procedures.
Communicate with the clients and build IOM rapport and image.
issue token/give badges to clients, visitors and attendants after proper identification of clients, verification of documents and ensure proper queue management system.
Provide information relevant to health assessment process, direct the clients/visitors to appropriate areas and also notify the relevant personnel about their arrival through the system.
Answering and forwarding the phone calls, handle incoming calls, providing information, taking messages, transferring calls to the appropriate individual. He/ She must maintain a professional and polite behavior while dealing with clients.
Must be Able to listen and handle client complaints and queries at the office entrance level and provide accurate information about the organization policies/services and assist in resolving general queries.
Monitoring the daily security guard’s services and care to the clients.
Maintenance of reception area
Any other duties as may be assigned by the supervisor.
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