Microsoft Infrastructure Support Engineer

About the company JBS:

Jaffer Business Systems (JBS), founded in 1982 as a division of Jaffer Brothers, has been at the forefront of technology solutions for over four decades. Today, JBS stands as one of Pakistan's leading IT companies, empowering organizations through innovation, digital transformation, and people-centric technology. Guided by our vision of Harnessing Innovation & Empowering Generations, we continue to build solutions that shape a smarter and more connected future. JBS delivers comprehensive solutions from IT infrastructure and enterprise software to advanced applications and consulting services that drive business growth and efficiency. JBS includes a diverse portfolio of subsidiaries such as Hysab Kytab, Energy & Automation Pakistan, Blutech Consulting, and Imparé, reflecting our expanding global footprint and commitment to technological excellence. Through its specialized business units — JBS Arabia, JBS Infrastructure Solutions, JBS Customer Service & JBS Americas and Europe. JBS continues to deliver exceptional value across regions and industries. At JBS, we believe in creating impact through technology, collaboration, and continuous learning driving progress for our clients, our people, and the communities we serve.

Role Overview

We are looking for an experienced IT Support Engineer to provide Tier 2 support for Microsoft Exchange (On-Premises) environments. The role focuses on managing email systems, troubleshooting user issues, supporting desktop environments, and ensuring seamless IT operations for a large global user base.

Location

Karachi, Pakistan

Business Unit/Department

Microsoft

Mode

Onsite

Type

Full-time

Job Responsibilities

• Provide Tier 2 support for Microsoft Exchange Server (On-Premises)
• Troubleshoot Outlook and email connectivity issues
• Manage mailbox size, attachments, archives, and online archiving
• Support Outlook Web Access (OWA) and mobile device email configurations
• Handle dual profile configurations, rules creation, and password-related issues
• Manage users and mailboxes through:
• Microsoft Exchange Admin Center
• Microsoft Admin Center (Licensing)
  
• Perform Active Directory user account operations
• Provide desktop support including OS migrations and system troubleshooting
• Resolve LAN and connectivity-related issues
• Deliver remote support to international users
• Support large-scale environments (9000+ users)
• Assist with data center infrastructure activities
  
  

Skills

• Strong troubleshooting and analytical skills
• Excellent communication and user support abilities
• Experience working in high-volume support environments
• Ability to support global users remotely
• Strong attention to detail and documentation
  
  
  

Qualifications

• Hands-on experience with Microsoft Exchange Server (On-Premises)
• Experience in Active Directory administration
• Proficiency in:
• Microsoft Exchange Admin Center
• Microsoft Admin Center (Licensing)
  
• Strong knowledge of Outlook and email client troubleshooting
• Experience in desktop support and operating system migrations
• Understanding of LAN and network troubleshooting