Microsoft Intune SME Tech Engineer

We’re looking for a Microsoft Intune SME Tech Engineer to:

 Develop and maintain Surface release builds, including validation processes, deployment automation, and

comprehensive technical documentation to support consistent and scalable rollouts.

 Provide third-line engineering support for escalated issues related to Microsoft Intune, Windows Autopilot,

and Windows OS, working closely with L3 operations teams to resolve complex technical challenges.

 Design, build, and maintain a structured knowledge base, including technical documentation,

troubleshooting guides, and end-user support articles to promote self-service and reduce support

overhead.

 Identify, document, and implement workarounds for known issues, while continuously improving

operational processes through scripting, automation, and workflow optimization.

 Collaborate with security and compliance teams to support endpoint hardening, reduce risk exposure, and

ensure alignment with organizational security standards.

 Customize and manage Windows OS builds, including branding, provisioning logic, and seamless

integration with Autopilot and Azure Active Directory environments.

 Create and manage Intune Configuration Profiles, Compliance Policies, Microsoft Defender settings,

Firewall rules, and other mobile device management (MDM) controls to enforce consistent device

configurations.

 Oversee the full lifecycle of Windows devices, from provisioning to retirement, with additional experience in

managing iOS, iPadOS, and macOS devices considered a plus.

 Package and deploy enterprise applications using PowerShell App Deployment Toolkit (PSADT), ensuring

automation, version control, and rollback capabilities are in place.

 Implement and monitor patch management and vulnerability remediation strategies, ensuring timely

updates and alignment with security best practices.

 Design and support certificate-based authentication workflows using SCEP and NDES for both user and

device scenarios.

 Develop automated solutions to enforce compliance policies and streamline policy deployment using

Intune and related tools.

 Skilled in PowerShell for scripting, automation, application packaging, and system configuration.

 Conduct performance tuning and capacity planning to ensure the scalability and reliability of Intune

services and related infrastructure.

 Perform proactive monitoring and health checks of Intune deployments to detect and resolve issues before

they impact end users.

 Collaborate with cross-functional engineering and operations teams to improve the overall user experience

and drive innovation in endpoint management.

 Develop and execute test plans to validate new features, updates, and configurations within the Intune

environment before production rollout.

 Provide mentorship and technical guidance to junior engineers, fostering a culture of continuous learning

and collaboration.

Confidential

 Analyze performance metrics and operational data to identify trends, generate insights, and recommend

improvements to optimize endpoint management strategies.

Job Type: Full-time

Pay: $76,000.00 - $115,000.00 per year

Work Location: In person