Mitarbeiter in der Kundenbetreuung Tourismus

German-Speaking Tourism Customer Care Agent (m/f/d)

Dokki, Cairo – Egypt

For a major international German tourism client, we are building a high-performing customer care team in Cairo.

You will support German-speaking customers with travel-related inquiries, bookings, and service requests — ensuring a premium customer experience.

• Handle inbound customer inquiries (phone & email)

• Support bookings, changes, and travel-related requests

• Provide professional and solution-oriented customer service

• Understand customer needs and guide them effectively

• Communicate confidently with German customers, including regional dialects

• Work within defined KPIs and quality standards

•  German level C1 or higher (mandatory)

• Tourism background OR strong interest in the travel industry

• Experience in  call center / customer service

• Strong communication skills and confidence in conversations

• Ability to think  independently and solution-oriented

• Understanding of  German culture and communication nuances

•  Paid professional training  in tourism & systems

•  Above-industry KPI bonus model

• Competitive salary package

•  Social & medical insurance

• Modern office in Dokki, Cairo

• International and dynamic work environment

• Career growth opportunities within LTS

Apply via LinkedIn or send your CV to:

📩 human.resources@linktalentsupport.com