MLOps

RESPONSIBILITIES: OpenKyber has a client seeking a remote AI/MLOps Engineer to join their team in Atlanta, GA. The AI/MLOps Engineer will support AI-driven initiatives within an ITSM environment. This role will focus on working with existing, pre-built models and building solutions around them, including agents, automation, and data-driven insights. The primary goal is to leverage data across multiple systems to identify patterns, detect correlations, and provide proactive insights into potential incidents and issues.

Responsibilities:

• Perform prompt engineering and prompt governance, ensuring consistency and managing bias and hallucinations in AI outputs
• Build and deploy agents, bots, and automation workflows to support routine operational tasks
• Work with existing models (provided) and apply them effectively within use cases
• Extract data from multiple sources and platforms using APIs
• Scrape, synthesize, and normalize data from various systems
• Analyze data across systems to identify correlations within specific timeframes
• Generate concise outputs, reports, or notifications based on data insights
• Build or support interactive dashboards for operational insights

Develop solutions that can:

• Detect patterns across multiple data points
• Indicate when an issue is likely to occur
• Reference previous incidents and resolutions
• Implement fail-safes and validation approaches when models produce inaccurate or unreliable outputs

Support analysis use cases by working with data to produce metrics such as:

• MTTR
• Detection time

REQUIREMENTS:

• Experience with prompt engineering, including handling hallucination, bias, and consistency
• Development experience with ability to build agents, bots, and automation solutions
• Strong experience working with APIs and data extraction across platforms
• Experience with data scraping, normalization, and synthesis
• Ability to analyze and correlate data across multiple sources
• Experience with Python
• Familiarity with statistical analysis libraries (e.g., NumPy)
• Experience working within or supporting an ITSM model: Incident management, Problem management, Root cause analysis

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future. We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave. Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in OpenKyber's sole discretion unless and until paid and may be modified in its discretion consistent with the law. This job is not eligible for bonuses, incentives or commissions. OpenKyber is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from OpenKyber and its affiliates, and service providers. Note that if you choose to communicate with OpenKyber via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.

For applications and inquiries, contact: hirings@openkyber.com