Mobile Device Management - UEM Technology Support

Job Description:

Key Responsibilities

Device Provisioning & Enrollment

• Register and enroll devices (Windows, iOS, Android) into Intune or co-management via SCCM/Autopilot
• Create and assign device and compliance profiles, configuration policies and application packages.

Monitoring, Patching & Reporting

• Monitor device health, update compliance reports and generate basic dashboards/reports.
• Coordinate and apply patch-management cycles (Windows OS, firmware, mobile OS) through SCCM CB and Intune update rings.

Incident & Service-Request Handling

• Provide L1/L2 support: troubleshoot connectivity (DNS, DHCP, TCP/IP), AD-group assignments and client-side issues.
• Log, track and resolve tickets in ServiceNow or Remedy, escalating complex issues to senior staff as needed.

Carrier & Asset Management

• Serve as point of contact for mobile carriers-coordinate activations, billing inquiries and device replacements.
• Maintain accurate asset inventory from procurement through decommissioning.

Documentation & Collaboration

• Develop and update runbooks, SOPs and knowledge-base articles for common tasks and known errors
• Collaborate with networking, security and application teams to troubleshoot cross-domain issues.

Qualifications

Education & Experience

• Bachelor's degree in IT, Computer Science or related field, or equivalent hands-on experience.
• 1-3 years in an IT support or Analyst I role, with exposure to SCCM and/or Intune/UEM platforms.

Technical Skills

• Hands-on with SCCM Current Branch (CB) and Microsoft Intune (or equivalent UEM).
• Basic Windows OS administration and networking (DNS, DHCP, TCP/IP, Subnetting)
• Familiarity with Active Directory group management and device-object lifecycle.

Experience with ServiceNow, Remedy or similar ITSM/ticketing systems

Certifications (Must Have)

• Microsoft 365 Certified: Endpoint Administrator Associate
• CompTIA A+

Certifications (Good to Have)

• CompTIA Network+
• Microsoft Certified: Azure Fundamentals (Exam AZ-900)

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.