Mobile Sales and Services Technician – Heavy Equipment, Hydraulic - Southern New Hampshire

About PIRTEK USA

PIRTEK is proud to be the nation’s leading provider for on-site hydraulic and industrial hose assembly and replacement. Our success is driven by a team of dedicated franchise partners and team members who are guided by our core values:

· People – We foster an environment of mutual trust and respect.

· Integrity – We conduct ourselves with fairness and integrity.

· Real – We are authentic and transparent with stakeholders.

· Teamwork – We believe collaboration and teamwork drives great results.

· Excellence – We strive for excellence and provide the best service to our customers.

· Kaizen – We continuously improve in every way.

PIRTEK operates brick-and-mortar service centers and purpose-built mobile service units, which boast a 1-hour ETA for on-site emergency hose services, available 24/7/365, setting us above the competition. Come join our growing team and keep your community operating!

Job Description

PIRTEK in Southern New Hampshire is hiring for a Mobile Sales and Services Technician to service, assemble, and install hydraulic and industrial hoses for a diverse customer base in varying environmental conditions. This is a messy job that requires manual labor and on-call hours (24/7 on-call rotation with incentive pay), so dedication and grit is essential. It also requires great interpersonal skills as these technicians also visit potential customers and “explain” (not actually sell) Pirtek solutions.

We are looking for a highly driven and self-sufficient individual. Our most successful Technicians are natural problem solvers, mechanically inclined, enjoy working with their hands, enjoy contacting people as part of a sale and service process, and show passion and perseverance through their work. Experience with maintenance of heavy equipment and hydraulic systems is a huge plus. Good communication and customer service skills are important as the technicians do the technical work but also contact prospective customers and promote upsell of services.

Each Mobile Sales and Services Technician is provided complete training on industry knowledge, PIRTEK processes, safety standards, and how to operate your purpose-built mobile service unit (large vans). PIRTEK also provides support through a 24/7 hotline for Technicians to ask technical questions.

Visiting many of the potential customers and introducing our services is a crucial part of the job. They will remember and call PIRTEK if they have been contacted before. And commissions over the services of each technician is part of our compensation package.

Responsibilities

· Adhere to all industry and PIRTEK safety standards

· Carry out service calls & customer acquisition visits in your local area

· Identify faulty hoses and/ or hose assemblies to service the customers’ needs

· Remove worn or broken hoses before fabricating and installing the new replacement (this may require taking apart and reassembling parts of an equipment)

· Ensure oil spills/ environmental contaminants, due to hose failure and/ or repair, are cleaned or contained to the customer’s satisfaction (as well as federal, state, and local regulations)

· Input service details into the online database to create accurate invoices

· Develop relationships with potential and existing customers

· Maintain mobile service unit (van), tools, and equipment

· Ensure customer satisfaction by resolving issues on-site and conducting frequent follow-up visits

· Participate in the rotating On-Call schedule (with increased incentive pay) – 24/7/365

· Perform other related duties as assigned

Work Environment

You will be operating in a purpose-built mobile service unit – a workshop-van that is outfitted with all the tools and machinery needed to successfully service your local area.

· Territory-based service areas

· Service locations may differ in terrain, noise level, temperature, common amenities available, etc. Equipment and vehicles may be indoor or outdoor.

· Oil, grease, lubricant, and other “messy” substances are frequently used

· You may be required to travel for training initiatives, at no cost to you

Location and availability

· Must live within a 45 minute drive from Manchester, NH.

· Must be free to start in January or February.

Skills & Abilities Needed

· Mechanically inclined – consistent use of hand tools & specialized equipment is required

· Good communication skills (verbal and written)

· Able to explain the services that we provide and their benefits to customers

· Identify opportunities for upselling additional services or products based on customer needs

· Self-motivated & positive attitude through difficult jobs

· Able to work individually and as a team

· Can safely & lawfully drive a large work van

· Sit, stand, kneel, bend, and/or stoop from moderate to extended periods

· Safely use ladders, step-ups, stairs, etc.

· Lift up to 50 pounds

Qualifications

· High School diploma or GED

· Driver’s License with clean driving record

· Experience with heavy equipment, industrial development & construction, automobile/ marine/ field mechanics, agricultural equipment, machine maintenance, or a related industry or activity is a plus

· Ability to pass a background check

Benefits

· Competitive compensation (increases with relevant experience) – base salary and bonuses according to generated revenue and services

· On-call incentive pay

· Certified training program & 24/7 support hotline for the technicians

· Company vehicle (van) can be driven home

· Cell phone, tablet

· Paid time off & holidays

· Career advancement & promotions from within

· Health insurance co-pay after six months on the job

Job Type: Full-time

Pay: $24.00 - $28.00 per hour

Benefits:

• Health insurance
• Opportunities for advancement
• Paid time off
• Paid training

Application Question(s):

• Are you comfortable in approaching people to initiate a conversation and tell them about services you could provide them - all as part of a sale cycle? (just as information, not a sale per se)
• Are you comfortable in driving a few hours within a day?
• Are you willing to be on call on a rotating schedule (24 hours; 365 days/year) getting additional pay for that?
• Are you comfortable entering data in a computer system and manipulating a tablet?
• Are you willing to go through a background check?
• Do you have any experience driving a large vehicle (van, full size pickup truck, trucks)?
• Are you currently employed?
• How soon could you start in this job?
• What is your salary expectation (in $/hour)?
• Do you (or will you) live in New Hampshire? If so, in what city?
• Do you have experience in mechanics, either professionally or as a hobby?
• Please explain any experience you have with mechanics (e.g. auto or equipment maintenance, hydraulic systems, hobbies, restorations, construction or industrial work)
• How many years of professional experience (including all activities) do you have?

Location:

• New Hampshire (Required)

Work Location: On the road