Mobile Support Lead-4

Atlanta, Georgia 30033 Posted March 3rd, 2026

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Job Type: Full Time

Job Category: IT

Job Description

Job Description

Mobile Support Lead role provides technical leadership to 24x7 L1.5/L2/L3 support for mobile applications (iOS and Android) team and associated channel proxies across global geographies. The candidate will require hands-on technical expertise in mobile platforms, capable of leading complex troubleshooting, driving production incident resolution, and collaborating with cross-functional teams and leadership.

Key Responsibilities

Technical Leadership: Act as the primary escalation point for mobile application issues, guiding the team through complex troubleshooting and root cause analysis.

Incident Management: Lead production outages and critical issues on bridges, ensuring timely resolution and clear communication with stakeholders.

Cross-Functional Collaboration: Work closely with mobile business owners, development leaders, and product teams on roadmap initiatives and L3 enhancements.

Observability & Proactive Monitoring: Partner with observability teams to enhance monitoring capabilities and enable proactive issue detection.

Continuous Improvement: Contribute to functional roadmap improvements and drive operational excellence within the support team.

Required Skills & Qualifications

Technical Expertise:

Strong hands-on experience with iOS and/or Android application architecture, APIs, and troubleshooting.

Familiarity with channel proxies, backend integrations, and mobile release processes.

Incident & Problem Management: Proven ability to lead high-severity incidents and coordinate resolution across multiple teams.

Collaboration & Communication: Excellent stakeholder management and ability to communicate effectively with technical and business teams.

Tools & Technologies:

Mobile debugging tools (Xcode, Android Studio, Charles Proxy, etc.)

Observability platforms (e.g., AppDynamics, Datadog etc…)

Familiarity with CI/CD pipelines and mobile deployment processes.

Experience:

7+ years in mobile application support or development.

Prior experience in production support (L2/L3) for global applications.

Preferred Qualifications

Exposure to cloud platforms (AWS, etc.) and API gateway technologies.

Knowledge of incident management frameworks (ITIL), Service Now etc.

Required Skills

PERFORMANCE ARCHITECT

SRE ENGINEER (SITE RELIABILITY/RESILIENCY)