Modern Trade Coordinator

Modern Trade Coordinator

Commercial Excellence | Channel Management

Department

Commercial / Modern Trade

Reports To

Modern Trade Manager

Location

New Cairo, Cairo, Egypt

Employment Type

Full-Time

ROLE PURPOSE

The Modern Trade Coordinator serves as the operational anchor for the Modern Trade team. This role drives cross-functional alignment, manages daily tracking, and resolves administrative bottlenecks — freeing Channel Managers to concentrate fully on business development, joint business planning, and strategic growth.

KEY RESPONSIBILITIES

1. Operational & Follow-up Management

▸Liaise with Logistics, Warehouse, and Supply Chain teams on pending requests and open actions.

▸Track orders, deliveries, and timelines to maintain optimal fill rates and on-shelf availability.

▸Send timely reminders and chase pending approvals to eliminate delays across the supply chain.

▸Maintain and update trackers, master sheets, and commercial dashboards on a daily basis.

▸Prepare weekly operational status reports for the Modern Trade team and senior stakeholders.

▸Coordinate daily workflows between Sales, Operations, Finance, and external suppliers.

2. Communication & Cross-Functional Management

▸Handle routine emails, channel inquiries, and stakeholder communications professionally and promptly.

▸Organise internal and external meetings, prepare accurate Minutes of Meetings (MOMs).

▸Follow up formally on post-meeting action items to ensure full accountability and closure.

▸Act as a proactive communication bridge between the commercial team and all supporting departments.

3. Documentation & Administration

▸Maintain updated channel, customer, and key account records across all relevant systems.

▸Organise and archive contracts, quotations, commercial agreements, and exception approvals.

▸Manage filing, documentation, and compliance paperwork in line with company standards.

▸Assist in preparing presentations and data reports for business reviews and leadership meetings.

4. Channel Activity Support

▸Coordinate trade launches, activations, and marketing campaigns with the field execution team.

▸Monitor stock availability and proactively flag Out-of-Stock (OOS) risks and new product listings.

▸Follow up on visibility execution, extra rentals, and display setups across stores and platforms.

▸Support the onboarding process for new partners, vendors, and key accounts.

5. Performance Tracking & Escalation

▸Update KPIs, sales performance trackers, and volume milestones on a regular cadence.

▸Monitor execution deadlines within the promotional calendar to ensure timely delivery.

▸Promptly flag operational issues, delivery delays, and systemic bottlenecks to management.

QUALIFICATIONS & REQUIREMENTS

Education

Experience

• Bachelor's degree in Business, Commerce, Supply Chain, or a related field.
• 1–3 years in a coordination, operations, or commercial support role.
• Prior exposure to FMCG, retail, or modern trade environments preferred.

SKILLS & COMPETENCIES

• Advanced proficiency in Microsoft Excel, PowerPoint, and Word.
• Strong organisational and multitasking skills with high attention to detail.
• Excellent written and verbal communication skills in English.
• Ability to manage competing priorities in a fast-paced commercial environment.
• Analytical mindset with the ability to interpret data and prepare clear reports.
• Proactive problem-solver with a strong sense of accountability and ownership.
• Collaborative team player with cross-functional stakeholder management experience.

STRATEGIC IMPACT OF THE ROLE

Why This Headcount Matters

⚙ Reduce Operational Overload

Offloads heavy administrative tasks from the core commercial team, allowing faster turnaround on critical business activities.

✓ Improve Execution Quality

Drives faster response times with key accounts and tighter control over store-level and platform execution standards.

↗ Drive Strategic Growth

Frees Channel Managers to focus on volume forecasting, Joint Business Planning (JBP), and maximising revenue opportunities.