Morning Breakfast Server

GENERAL DESCRIPTION/PURPOSE: A server must interact with guests, collect money, take orders, and serve food and drinks. They are responsible for the execution of their respected opening and closing duties. Servers must have in-depth knowledge of the menu selections to accurately answer guest questions and communicate with the kitchen regarding food substitutions, length of wait, re-cook orders, dietary requirements and all allergies. COMPANY GENERAL POLICY AND PROCEDURE  Attendance: Is punctual and present. Will request time off in accordance with policy. Will document time worked and reasons for tardiness/absence or leaving early according to office policy.  Maintains high standards of personal appearance and grooming, which include compliance with the dress code.  The requirements listed below are representative of the knowledge, skill, and/or ability required. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The competence of the employee in performing his or her job duties will be demonstrated, maintained, and improved on an ongoing basis.  The statements contained in this position description reflect the general duties considered necessary to describe the principal functions of the job as identified, and shall not be considered a detailed description of all the work requirements that may be inherent in the position. JOB RESPONSIBILITES  Promptly and warmly greet guests in restaurant; takes food and beverages in an efficient manner, following established steps of service.  Delivers food promptly and professionally; maintains safe food handling and sanitation standards. Follows up periodically to assist with any additional needs or requests.  Demonstrates complete understanding of menu items and ingredients. Advises guests on appropriate combinations of food and drink when requested; accommodates reasonable requests and notes preferences. As needed, demonstrated knowledge of specialized diets and allergens.  Exhibits exceptional communication skills and demonstrates ability to get along well with others. Remains flexible and patient when communicating with guests and staff.  Collects tickets and follow proper cash-handling procedures.  Promotes a clean, safe and neat environment for guests.  Maintains a high level of sensitivity and confidentiality regarding personal or medical information that is shared.  Promptly addresses complaints or issues; relays relevant information or complaints directly to supervisor.  Ensures that the restaurant is properly set up prior to and after the service period; keeps area clean and neat while meeting established sanitation standards.  Follow outlet policies, procedures and service standards.  Perform other duties as assigned by Management Customer Service  Welcome and acknowledge each guest with a smile, eye contact and a friendly verbal greeting using the guest’s name when possible.  Responds promptly to customer and coworker needs, and continually strives to improve service. Department: Food & Beverage Location: Austin, TX Job Title Server Reports to: F&B Management  Respond to requests for service and assistance.  Inform guests of property amenities, services, and hours of operation, and local areas of interest and activities. REQUIRED QUALIFICATIONS  Education: High School diploma, GED or equivalent  Experience: minimum of 1 year serving experience REQUIRED SKILLS  TABC Certification  Knowledge of Point of Sale system.  Knowledge of basic sanitation controls and purpose and use of cleaning supplies.  Knowledge of food handling safety and sanitation procedures.  Must possess excellent customer service skills.  Detain-oriented and works with a high degree of accuracy.  Must be extremely responsible with integrity and ability to maintain confidentiality and discretion.  Works well as part of a team.  The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work including days, evenings, weekends, and holidays and special events as needed. PHYSICAL REQUIREMENTS While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to sit and use hands and fingers, handle, type, or feel. The employee is required to stand for an 8-hour shift; walk; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and distance vision. Machines/Equipment Used Any equipment needed to perform the required job tasks with proper training. Environmental Conditions Indoor climate-controlled environment; occasional exposure to outdoor climate. Moderate to quiet noise level.

Job Type: Full-time

Pay: Up to $15.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid sick time
• Paid time off
• Referral program
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Work Location: In person