Mortgage Application Support Analyst I

HomeXpress – Your Leading Non-QM Mortgage Lender.

Join our growing team and be part of the Top Non-QM Lender in the Business.

We are known for closing mortgage loans with speed, ease, and convenience.

Licensed in 46 States, we provide brokers with a full suite of mortgage products, including VA, FHA, & FHLMC.

If you have a service first mentality and thrive in a fast-paced environment, HomeXpress is the place for you.

Join us as we continue to grow and expand our business to the Non-Delegated Correspondent Channel!

Job Title: Mortgage Application Support Analyst I

Department: IT

Reports To: LOS Manager

FLSA Status: Non-Exempt

Management: No

Salary Range: $65,000 - $75,000/yr

PRIMARY FUNCTIONS: The Mortgage Application Support Analyst I provides front-line technical and operational support for mortgage origination systems, broker portals, and related applications. This role is responsible for ensuring seamless loan flow by troubleshooting issues across the loan lifecycle, supporting brokers and internal users, and maintaining system functionality within the Loan Origination System (LOS) and integrated platforms.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Serve as primary support resource for the Loan Origination System (LOS), broker portal, and integrated mortgage applications
• Troubleshoot and resolve issues related to loan submission, registration, disclosures, underwriting workflows, and loan status progression
• Support external brokers and internal users with application access, system navigation, and issue resolution
• Analyze and resolve data, workflow, and integration issues impacting loan processing and funding timelines
• Monitor system queues, error logs, and exception reports to proactively identify and resolve production issues
• Coordinate with IT, vendors, and business units to escalate and resolve system defects or outages
• Assist in user provisioning, role/security configuration, and access management within mortgage systems
• Document recurring issues, resolutions, and system behaviors to improve support efficiency and knowledge sharing
• Participate in system testing, release validation, and user acceptance testing (UAT) for LOS enhancements and updates
• Support enforcement of system controls, compliance requirements, and data integrity standards within mortgage platforms

DESIRED PERSONAL CHARACTERISTICS:

• Strong sense of ownership over loan flow and user experience
• Detail-oriented with a focus on accuracy in a regulated environment
• Ability to remain calm and effective under production pressure
• Analytical thinker with strong problem-solving skills
• Customer-focused mindset, particularly in supporting brokers and sales channels
• Adaptable and open to evolving systems, workflows, and technologies
• Strong communicator able to bridge technical and business teams

JOB REQUIREMENTS:

• Working knowledge of mortgage processes (loan lifecycle, underwriting, disclosures, closing)
• Experience supporting or working within a Loan Origination System (e.g., Byte, Encompass, etc.)
• Ability to troubleshoot system, workflow, and data-related issues in a production environment
• Familiarity with user access/security models and system configuration concepts
• Strong communication skills with ability to support both technical and non-technical users
• Experience working in a fast-paced, deadline-driven mortgage or financial services environment
• Proficiency with Microsoft Office 365 and general business applications

EDUCATION:

• Bachelor’s Degree (Business, Information Systems, or related field preferred)

EXPERIENCE:

• 2–5 years of experience in mortgage operations, LOS support, or application support role

PHYSICAL REQUIREMENTS:

• This position is in an office setting with computer and general office equipment. The position requires the ability to move freely around within the department and other department locations

All your information will be kept confidential according to EEO guidelines.