Mortgage Lending Coordinator

The Mortgage Lending Coordinator provides administrative and operational support to the Mortgage Operations team. This entry-level role is responsible for ordering required services, coordinating documentation, managing communications, and assisting Processors and Closers to ensure loans move efficiently from application to closing. The Coordinator serves as a liaison between members and the internal lending team while maintaining accuracy, organization, and compliance. Must comply with all SAFE Act procedures.

Duties and Responsibilities (Essential Functions):

Document & Service Ordering

• Order title work, verify accuracy of names, legal descriptions, liens, and property information.
• Request insurance documentation, confirm coverage levels, and ensure Purdue Federal Credit Union is listed as loss payee.
• Verify flood insurance requirements, including coverage amounts, pay status, and accuracy of property information.
• Order payoffs from other lenders in sufficient time for closing.
• Coordinate appraisal-related payment processing and track third-party credit card activity.
• Assist with construction draw requests, including updated title, inspections, and disbursement documentation.
• Manage payment and processing of application fees and invoices to third-party vendors, ensuring timely and accurate reconciliation.

Pipeline & Workflow Support

• Manage the Closing email inbox and route inquiries appropriately.
• Ensure all required closing documents are received and complete for Closers to create closing packages.
• Follow up on outstanding items required for closing and communicate status updates with team members.
• Confirm rate locks and expiration dates to ensure timely closing preparation.
• Conduct 10-day employment verifications for loan files.
• Assign loan applications to an originator or processor when one is not designated.
• Support scheduling and follow-up with title companies, realtors, and processors regarding closing dates.
• Coordinate onboarding and booking of newly closed mortgage loans into the core system, ensuring accuracy and completeness of loan data.
• Support secondary market activities by assisting with the preparation and transfer of loan files for sale.

Member & Partner Communication

• Serve as a liaison between members and the Mortgage Lending team, ensuring clear and timely communication.
• Prepare and send welcome communications to new borrowers, ensuring a smooth transition from closing to servicing.
• Contact insurance agents, title companies, and other third parties to obtain necessary documentation.
• Provide updates to processors, originators, and Closers regarding scheduling, documentation, and outstanding items.
• Assist with coordinating hybrid and e-closing execution.

Operational Support & Cross-Training

• Act as backup for both the Processing and Closing teams as needed.
• Support post-closing tasks such as tracking escrow holdbacks and ensuring documentation is completed.
• Assist with gathering information needed for new builder approvals.
• Maintain organized files, logs, and tracking tools to support efficient workflow within Mortgage Operations.

Professional Development

• Take ownership of personal development by participating in ongoing training, seeking feedback, and building knowledge and skills relevant to the role, department, compliance, and the Credit Union’s mission.

Additional Requirements:

• Basic understanding of lending regulations or willingness to learn
• Strong data entry skills with high attention to detail
• Excellent organization and time-management abilities
• Ability to work effectively under pressure and manage frequent interruptions
• Proficiency with Microsoft Office Suite
• Positive attitude, strong teamwork skills, and adaptability in a fast-paced environment
• Strong communication skills for interacting with employees, members, and vendors
• Ability to communicate, verbally and in writing, in a professional manner when dealing with employees, members, vendors and company contacts
• Ability to follow the core values of honesty, integrity, mutual respect, pride and ownership