Mortgage Origination Systems Administrator

This role reports to the Mortgage Origination Systems Manager and supports day-to-day administration, maintenance, and ongoing optimization of the Encompass Loan Origination System (LOS).

System & Technology Support

• Administer Encompass configuration and access controls, including company and user setup, personas/roles, and loan setup settings.
• Configure and maintain business rules supporting data entry, workflow progression, and regulatory compliance, based on business requirements.
• Build and maintain Encompass components such as custom fields, documents, and data entry/input forms.
• Provide end-user support and escalation for complex issues, coordinating with ICE support, internal teams, and third-party vendors as needed.
• Maintain technical documentation for process, feature, and workflow changes to support communication and adoption.
• Serve as a liaison for system training and related needs.

Project and Change Management

• Coordinate assigned Encompass changes from intake through completion, including impact analysis, UAT coordination, build/configuration, testing, deployment, and change communications.
• Research upcoming Encompass releases and changes in integrated applications to evaluate impact and support planning for updates.
• Track assigned change work (timelines and task plans) in alignment with the Mortgage Origination System Manager’s roadmap and resource planning.
• Create, update and maintain thorough documentation.

Process Optimization & Efficiency

• Partner with Mortgage Operations and IT to gather requirements, recommend system improvements, and support the adoption of updates.
• Identify opportunities to improve process flow, system functionality, and user experience through configuration, workflow, and automation enhancements.
• Perform routine reviews of configuration, code, data, and system usage to maintain integrity, viability, and ongoing adoption.

REQUIREMENTS / EXPERIENCE

• 3+ years of ICE Encompass administration experience.
• Experience in advanced coding of business rules and custom input forms within Encompass.
• In-depth understanding of the mortgage industry and the loan origination life cycle.
• Excellent communication skills (written and verbal) with strong interpersonal skills.
• Detail-oriented with the ability to manage and prioritize workload effectively.

Job Type: Full-time

Pay: $75,000.00 - $85,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Experience:

• Encompass Admin: 3 years (Required)

Work Location: Remote