Mortgage Servicing Manager (Remote)

Remote - United States

Full-Time | Experience Required | $70k - $90k/yr

Own the oversight that keeps our servicing aligned, compliant, and performing.

At Neighbors Bank, servicing isn’t a back-office function. It’s a long-term commitment to the homeowners we serve and a direct reflection of our integrity.

We’re looking for an experienced Servicing Manager to take ownership of how mortgage loan servicing operates at Neighbors Bank. This role carries responsibility for overseeing external partners, safeguarding compliance standards, and ensuring our servicing function scales with discipline as we grow.

This is not a passive maintenance role. It’s structured ownership of our loan servicing program. It requires independent judgment and the confidence to hold external partners accountable when expectations are not met. You won’t simply monitor performance. You’ll define what “performing” looks like.

The Servicing Manager oversees interim servicing and sub-servicing relationships, monitor performance trends, enforce standards, and ensure alignment with investor and regulatory expectations. As we grow, your ability to bring structure, consistency, and scalability to servicing operations will be critical.

Neighbors Bank is a fully remote company with an award-winning culture, and we rely on operational leaders who balance precision, accountability, and collaboration.

What You’ll Do

As our Servicing Manager, your mission is to ensure our servicing operations are aligned, compliant, and performing as expected.

Day to day, that looks like:

• Overseeing interim and sub-servicing operations to ensure alignment with internal processes, investor guidelines, and regulatory standards
• Managing relationships with external servicing partners and future GSE relationships, ensuring contractual obligations and service levels are met
• Monitoring servicing workflows, KPIs, reporting, and trend data to identify risks, gaps, or recurring issues
• Escalating findings when expectations are not met and driving root cause analysis through to resolution
• Leading servicing-related initiatives, projects, and system enhancements from planning through execution
• Collaborating cross-functionally with Secondary, Compliance, Production, Finance, and Operations teams
• Developing, documenting, and refining servicing policies and procedures to support long-term scalability
• Creating reporting visibility that enables leadership to make informed decisions

Success in this role means spotting risks early, strengthening processes continuously, and ensuring issues rarely reach the point of escalation

What Makes This Role Exciting

You Own the Framework
You’ll have direct responsibility for partner performance, process alignment, and servicing oversight – not just observing outcomes, but driving them.

High-Impact Visibility
Your work directly affects compliance posture, customer experience, investor confidence, and long-term portfolio performance.

Problem Prevention > Problem Reaction
You won’t just fix issues. You’ll identify patterns and help prevent them.

Remote-First, High-Trust Culture
Work from home while partnering with driven, accountable teammates who value clarity and results.

Structured Variety
Each week blends analytics, oversight, collaboration, reporting, and strategic improvement.

Are You the One?

Here’s what makes a strong fit:

• 2+ years of mortgage servicing experience, including experience working with sub-servicers or investor guidelines (required)
• Strong operational mindset with exceptional attention to detail
• Ability to analyze data, identify trends, and drive resolution
• Comfortable enforcing standards and escalating issues when necessary
• Strong written and verbal communication skills
• Ability to manage multiple priorities in a fast-paced environment
• Experience documenting processes and improving operational workflows
• Proficiency with systems and reporting tools in a remote environment

Preferred experience:
Exposure to Fannie Mae and/or Freddie Mac servicing guidelines and operational management experience.

This Isn’t the Role for You If:

• You prefer loosely defined responsibilities without clear ownership
• You hesitate to enforce accountability when standards are not met
• You dislike working with data, metrics, and trend analysis
• You prefer reactive tasks over structured oversight
• You prefer constant direction rather than owning outcomes

Where We’re Hiring

Neighbors Bank is actively hiring candidates who reside in only the following states: AL, AZ, AR, FL, GA (all counties except DeKalb and Fulton), ID, IA, KS, MS, MO, MT, OK, TX, UT, and VA

Unfortunately we cannot consider any exceptions to this location requirement.

Why Neighbors Bank?

Our mission is simple: Enhance Lives.

That includes our customers — and our teammates.

We believe strong operations create long-term trust, clarity builds confidence, and doing things the right way, even when it’s harder, always wins.

Neighbors Bank is fully remote, growing, and deeply committed to building scalable systems that support both performance and integrity.

If you’re excited about strengthening servicing operations, building structure where it matters, and taking ownership of a critical function inside a high-growth mortgage bank — we’d love to meet you.