mPOP Operations Support

About the Company

Sycomp is a global IT services and logistics provider with extensive expertise in cloud, data center, endpoint management and security solutions. Sycomp’s diverse team of consultants and engineers deliver on the company’s mission to tackle challenging global IT projects through its state-of-the-art integration and warehouse centers and global technology partnerships. Headquartered in the heart of Silicon Valley, California, Sycomp has successfully shipped, deployed and managed complex IT projects and supporting assets in more than 150 countries helping its Fortune 500 customers and global partners realize a world without boundaries.

Job Summary:

We are seeking a highly organized and proactive individual to support day-to-day project activities and ensure smooth operations for PMO. This role requires strong communication skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.

Key Responsibilities:

• Project documentation: Organizing documents, updating and maintaining project files in accordance to customer’s standards
• Receiving process: Adhere and maintain receiving SOP per customer standards
• Financial Assistance: Help with managing the project's budget and assist in tasks like tracking and reconciliation of expenses.
• Time Tracking & Change orders: Track and maintain the timesheets, monitor scope creep and budgets, prepare Change orders as needed
• Database management: Ensure MSP database is up to date with new deployments and renewals
• Communication: Be proactive, ability to get ahead of the issues and maintain the SLA of 15 mins response for any requests coming in from the customer. Ability to present data to the customer with meaningful insights.

Qualifications & Skills

• Bachelor's degree in business management or a related field is preferred.
• 7+ years of experience in a project manager role.
• Must be proficient in Microsoft Office Suite and potentially other project management tools
• Excellent organizational skills, strong attention to detail, and the ability to multitask are crucial.
• Strong oral and written communication skills are essential for liaising with various parties.
• Should be able to work in a fast-paced environment and remain calm under pressure.
• The ability to identify problems and offer efficient solutions is preferred.
• Well versed with backend operations.

Sycomp is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status, veteran status, or any other protected characteristic.

Sycomp will provide reasonable accommodation for qualified individuals with disabilities as needed. If you need assistance or an accommodation in applying, please contact our Human Resources Department at hr@sycomp.com.

Job Type: Full-time

Work Location: Remote