MS Dynamics 365 Business central/ Shopify Support Engineer

MS Dynamics 365 Business Central / Shopify support Engineer

Rate - £500 / £525 Outside IR35

Duration - 3 months

Location - Fully remote

Sanderson is currently working with an organisation who require a D365 Business Central/Shopify Support Engineer to bridge ERP and e-commerce platforms, ensuring seamless integration, smooth operations and excellent support for business users. The ideal candidate will have strong technical expertise, problem solving skills and a customer focused mindset.

Key Responsibilities

• Provide technical support for Microsoft Dynamics 365 Business Central and Shopify platforms
• Troubleshoot and resolve issues related to system integrations, data synchronisation and workflows
• Liaise with support partners for issues that require 2nd/ 3rd line support and coordinate activities between partners where required
• Collaborate with internal teams to analyse business requirements and implement solutions
• Monitor system performance and proactively identify areas for improvement
• Assist with configuration, customisation and updates to Business Central and Shopify
• Document support cases, resolutions and best practices for knowledge sharing
• Train and guide end-users on system functionality and best practices
• Work closely with developers and vendors to escalate and resolve complex issues

Required Skills & Qualifications

• Strong knowledge of Microsoft Dynamics 365 Business Central (ERP modules, finance, inventory, sales)
• Experience with Shopify (Avalara, store setup, apps, themes, POS, APIs)
• Understanding of integration tools and middleware (e.g., BC to Shopify connector, APIs, EDI)
• Proficiency in SQL, Excel, and data analysis for troubleshooting and reporting
• Excellent communication skills with the ability to explain technical concepts to non-technical users
• Strong problem-solving and analytical mindset
• Ability to work independently and manage multiple priorities

Reasonable Adjustments:

Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.

If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.