MSA Account Manager

About NIC Partners

Own Your Success. Build Your Future. Make an Impact.
At NIC Partners, we’re more than an IT solutions provider—we’re a team of employee-owners dedicated to creating safer, smarter communities. Through innovative IT and security solutions, we protect schools, empower educators, and strengthen infrastructure. Your work here creates real impact, and as an employee-owned (ESOP) company, your success directly drives our shared growth and prosperity.

Why Work Here

Your Work Makes Schools Safer.

Every project you contribute to makes a lasting difference. From installing security solutions that protect schools to implementing technology that empowers educators, your work ensures safer, stronger communities.

People-First Tech. Built by the Folks Who Own It.

NIC Partners is 100% employee-owned. Our ESOP model gives you a real stake in the company’s future, offering long-term financial stability and the opportunity to directly benefit from our shared success.

Level Up with a Team That Has Your Back.

We’re committed to helping you achieve your career goals. From company-paid certifications to hands-on experience with industry-leading solutions, we provide clear pathways for growth at every career stage.

Do Good Work. Share the Win.

Collaboration, accountability, and mutual respect are at the heart of everything we do. At NIC Partners, you’ll work alongside passionate professionals who celebrate your wins, support your goals, and value work-life balance. Flexible hybrid/work-from-home options and a supportive environment help you thrive both in and out of work.

Job Title: Account Manager - Master Service Agreements
Dept.: CSS
Division: Client Support Services
Supervisor’s Title: Manager of CSS Dept
Positions Supervised: 0
FLSA Class: Exempt

Job Purpose:

We are seeking a motivated and results-driven Sales Representative to drive the sales of Maintenance Master Service Agreements (MSAs) to SLED customers. This role requires a strong understanding of security camera and access control systems and the ability to articulate the value of ongoing maintenance services to public sector clients.

Key Responsibilities:

• Identify, prospect, and engage SLED customers to promote and sell maintenance MSAs for security cameras and access control systems.
• Conduct targeted outreach activities, including cold calling, email campaigns, networking events, and attending industry conferences, to generate new leads.
• Research and identify key decision-makers within State, Local, and Education organizations to build a qualified sales pipeline.
• Develop and maintain strong relationships with decision-makers within government, municipal, and educational institutions.
• Present and demonstrate the benefits and value of maintenance MSAs to ensure customer buy-in and contract renewals.
• Collaborate with the technical and service teams to tailor maintenance solutions that meet customer requirements.
• Manage the entire sales cycle from lead generation to contract negotiation and closing.
• Track sales activities and provide regular reports on pipeline status, forecasts, and market feedback.
• Stay updated on industry trends, competitor offerings, and regulatory requirements impacting the SLED market.

Qualifications:

• Proven sales experience, preferably in the security systems or technology services industry.
• Demonstrated success in prospecting activities such as cold calling, lead generation, and networking.
• Familiarity with security cameras, access control systems, and their maintenance needs.
• Experience selling to State, Local, and Education (SLED) customers is highly desirable.
• Excellent communication, presentation, and negotiation skills.
• Ability to work independently and manage multiple accounts simultaneously.
• Strong problem-solving skills and customer-centric approach.
• Valid driver’s license and willingness to travel within the assigned territory

Knowledge/Skills/Abilities:
General: Ability to multi-task, prioritize, organize, solve problems, and complete tasks independently or in a team-oriented environment; ability to follow verbal and written instructions, to maintain the confidentiality of data, and to accept constructive criticism.
Personal: Excellent written, oral, and interpersonal communication skills; excellent sales and customer management skills; ability to uncover and maximize opportunity to sell NIC Partners’ Professional and Managed Services offerings in a profitable fashion; excellent listening, negotiation and presentation skills; ability to identify clients’ business goals and constraints, and manage your business and activities against those goals and constraints; ability to build lasting customer relationships; ability to effectively prioritize and execute tasks in a high-pressure environment, both personally and delegated through staff; proven ability to work independently to identify new customers and new sales opportunities in your geographic region; high degree of business acumen and relationship development skills. Strong interpersonal understanding demonstrated through relationship building

Communication: Ability to read, analyze and interpret common scientific and technical journals, financial reports, and legal documents; ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community ability to write speeches and articles for publication that conform to a prescribed style and format; ability to effectively present information to top management, public groups, and/or boards of directors; ability to influence and negotiate based on customer value.

Reasoning: Ability to define problems, collect data, establish facts, and draw valid conclusions; ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Computer: Ability to proficiently use computer software programs (accounting software-Q360) and related computer applications, Microsoft Office (Word, Advanced Excel, Outlook, PowerPoint), and other industry-specific technology tools used within the organization. Willingness to learn additional software applications.

Travel: Substantial travel is expected, with up to 50% of the time spent traveling.
Salary: Base $75,000 plus commission and incentives. (Total earnings of $150k)