MSP Customer Service Rep/Tech Support

IEQ Technology is seeking a Customer Service Technician to join our team. This position is ideal for someone who enjoys helping people, solving technical problems, and working in a fast paced IT environment.

Responsibilities

• Provide exceptional customer service and technical support to clients by phone, email, remote access, and onsite when required.
• Troubleshoot and resolve issues related to Windows workstations, Microsoft 365, networking, printers, and business applications.
• Install, configure, and maintain computer hardware, software, and peripheral devices.
• Document, track, and update support requests through our ticketing system.
• Escalate complex issues to senior engineers when appropriate.
• Assist with workstation deployments, upgrades, and technology projects.
• Maintain accurate documentation of client environments and support activities.
• Follow established procedures while identifying opportunities to improve service delivery.

Qualifications

• Strong customer service and communication skills.
• Experience supporting Microsoft Windows operating systems.
• Basic understanding of networking concepts including TCP/IP, DNS, DHCP, WiFi, VPNs, and LAN/WAN connectivity.
• Experience troubleshooting desktop hardware and software issues.
• Ability to prioritize multiple tasks and manage time effectively.
• Strong problem solving and analytical skills.
• Valid driver’s license and reliable transportation.

Preferred Qualifications

• Previous experience in an IT help desk, MSP, or technical support role.
• Experience with Microsoft 365 administration.
• Familiarity with remote support tools and ticketing systems.
• CompTIA A+, Network+, or similar certifications.

What We Offer

• Competitive compensation based on experience.
• Health insurance.
• Paid time off and holidays.
• Professional development and certification opportunities.
• A collaborative team environment with opportunities for growth.

If you enjoy helping people, learning new technologies, and solving challenging technical problems, we’d like to hear from you.

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience:

• Customer service: 2 years (Required)

Ability to Commute:

• Springfield, OR 97477 (Required)

Work Location: In person