MSP Helpdesk Technician (Tier 2)

We're a growing Managed Service Provider looking for an experienced Tier 2 Helpdesk Technician to join our team. You'll be the go-to problem solver for a diverse portfolio of small and mid-sized business clients, working alongside senior engineers who are invested in your growth.

What you'll do:

• Troubleshoot and resolve escalated tickets across Windows, Microsoft 365, Entra ID, and Active Directory
• Support end users via phone, email, and ticketing system with fast, friendly service
• Handle tier-1 and tier-2 networking issues (switches, firewalls, wireless, VPN)
• Administer user accounts, licensing, and permissions in M365
• Travel occasionally to local client sites for on-site support and deployments (company vehicle provided)
• Document your work clearly and contribute to our internal knowledge base

What you need:

• Minimum 1 year of helpdesk experience at an MSP (required — not general corporate IT)
• Hands-on experience with Windows 11, Microsoft 365, and Active Directory / Entra ID
• Working knowledge of PSA/ticketing systems, RMM tools, and IT documentation platforms
• Solid grasp of networking fundamentals (TCP/IP, DNS, DHCP, VPN, Wi-Fi)
• Strong written and verbal communication skills
• Valid driver's license with a clean record

Nice to have:

• CompTIA A+, Network+, Security+, or Microsoft certs (MS-900, AZ-900, MD-102)
• Familiarity with ITIL methodology (incident, problem, change management)
• Experience with next-generation firewalls (NGFW)
• PowerShell scripting

What we offer:

• $52,000 – $65,000 based on experience and certifications
• Company vehicle for client travel
• Health insurance
• Paid time off and holidays
• Retirement plan with company contribution
• Paid certification reimbursement and a clear path to senior tech/engineer roles

The schedule:

Primarily in-office during your first 60–90 days so you can ramp up with the team. After onboarding, we offer a hybrid schedule that balances in-office collaboration with remote flexibility.

Ready to apply?

If you've got real MSP experience and you're looking for a team that invests in your growth, we'd love to hear from you. Send your resume and a quick note about what you're looking for next.

• We are an equal opportunity employer.