MSP IT Support Specialist/Education Sector

Spera Partners is a Managed IT Service Provider looking for an IT Support Specialist to work onsite at one of our school clients. The position is an Education Systems Analyst I.

About Spera Partners

Spera Partners is a growing, client-focused, innovative technology company providing exceptional customer service & IT support. We are currently seeking a talented & ambitious technician with expertise in troubleshooting and deployment in a school setting and with a deep technical knowledge of Windows and Google, basic Network skills, and professional client service communication skills.

Candidates will have a strong work ethic that prioritizes the clients’ needs, works swiftly and efficiently to provide excellent support services, relates well with clients and co-workers, and thrives in a fast-paced environment. We offer a competitive compensation and benefits package - including unlimited PTO - as well as a company-matched retirement plan. Become a part of our great company culture and casual work environment; we work hard and have fun!

Position Summary

The IT Support Specialist/Education Sector - known as an Education Systems Analyst I - is responsible for providing dedicated, on-site technology support - by phone or field service work - for our school and business client(s) in the Pittsburgh area. Expectations of the role include but are not limited to maintaining end-user devices including Chromebooks, laptops, desktops, tablets, smart boards, paging and/or phone systems, and working with end-users on proper use of equipment and how to use supporting technology.

Key Position Responsibilities

1. Manages student Chromebook inventory; diagnoses and repairs student devices.

2. Works with administrator, faculty, and student end-users to determine and resolve desktop problems.

3. Performs on-site analysis, diagnosis, and resolution of complex desktop problems for end users, including remote repair.

4. Performs upgrades, installation, configuration, and ongoing usability of desktop computers, peripheral equipment and desktop applications and systems to ensure longevity within established standards and guidelines.

5. Maintains accurate information and data regarding end-user issues within the tracking system and according to policies and standards.

6. Creates documentation on the analysis, testing, and modifications made to systems or programs for archival Knowledge Base to ensure more swift resolutions moving forward.

7. Handles initial diagnosis for internet or network service disruptions and onsite applications as well as escalation to network or server specialists.

8. Effectively completes jobs and assignments; works the issue to completion and does not leave until the issue is resolved.

9. Manages the relationship with customers making sure they are happy and informed. Handles irate, upset, or impatient customers as needed.

10. Provides support to Dispatch including fielding customer support requests, creating service tickets, and coordinating schedules to promote prompt service.

11. Properly manages and records time spent on customers and internal projects.

Position Requirements

· Certifications: A+, Google Educator, G Suite for Education (and/or on the job)

· B.S. or A.S in a related field or equivalent work experience

· 2-3yrs experience with Chromebook, desktop, or educational IT instruction

· Education background preferred with exposure to Student Information System Management

· Excellent PC troubleshooting skills, deep technical knowledge of Windows 11, Windows Deployment technologies, Microsoft Azure, and basic Network skills

· Strong typing skills a plus

· Customer service attitude with professional verbal/written communication skills

· Experience with Malware removal preferred but can be learned on the job

· Ability to work in a school environment five days per week and in various client settings, drive to client locations, and lift/carry computer equipment and peripherals

Schedule:

Monday - Friday, 7am-4pm

Why Work at Spera Partners?

At Spera Partners, we genuinely care about our clients’ success, so we make it our priority to build relationships founded on trust, excellence, and dedication, and ultimately improve their business processes through technology. We couldn't do this without our amazing employees. Caring about our clients starts with caring about our employees. Choose Spera Partners and become a part of our consistent growth history and financially stable small business environment, where you and your work really do matter!

We have strategic relationships with the best industry manufacturers, vendors, and distributors, such as Dell/EMC, SOPHOS, Google Education and Microsoft; providing you all the tools, products, services, and training options required to get the job done right the first time.

Job Type: Full-time

Pay: $50,000.00 - $55,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Experience:

• IT Support: 3 years (Required)

Ability to Commute:

• Pittsburgh, PA 15235 (Required)

Work Location: In person