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MSP NOC Analyst

Pavion Connects and Protects by providing innovative fire, security, and communication integration solutions to customers across 70+ U.S. locations and 22 countries. We bring industry-leading expertise to clients in enterprise, healthcare, education, government, data center, and retail industries.

As a global leader, Pavion specializes in the design, installation, service, and maintenance of cutting-edge fire alarm systems, critical communications, video surveillance, access control, and advanced AV technologies. Our mission is to bring clarity and transformation to safety, security, and communication through integral technology and radical service.

With a commitment to safety, reliability, and operational excellence, Pavion ensures scalable, future-ready solutions tailored to meet and exceed our clients’ needs. Learn more at www.pavion.com

Pavion and our family of companies are seeking a talented and motivated MSP NOC Analyst to join our security business unit. The MSP NOC Analystmonitors and supports enterprise network infrastructure within the Network Operations Center (NOC) environment. This role is responsible for identifying, troubleshooting, and escalating network and system issues to ensure optimal performance, availability, and reliability of network services. The MSP NOC Analyst serves as the first point of contact for network incidents and alerts, performing initial diagnostics and coordinating with internal technical teams to resolve issues affecting business operations.

Primary Responsibilities:

Network Monitoring

Analyze alerts of network infrastructure, from multiple platforms using network monitoring tools.
Identify and respond to alerts related to outages, performance degradation, and system failures.
Track system performance and availability to ensure adherence to service level agreements (SLAs).

Incident Management

Respond to network incidents and service disruptions in accordance with established procedures.
Perform initial troubleshooting and diagnostic activities.
Escalate complex technical issues to engineering when necessary.

Ticketing and Documentation

Create, update, and track incident tickets in the service management system.
Maintain accurate documentation of incidents, resolutions, and troubleshooting steps.
Communicate status updates to internal stakeholders as required.

Operational Support

Review SOPS for accuracy and update as necessary
Assist with routine network maintenance activities and system checks.
Follow operational runbooks and standard operating procedures.
Support system upgrades, patching, and scheduled maintenance windows.

Communication

Coordinate with IT operations, network engineering, and service desk teams.
Provide timely updates during outages or performance issues.
Maintain clear and professional communication during incident response activities.

Basic Qualifications:

High School Diploma
0–3 years of IT operations, help desk, or networking experience
Exposure to network monitoring or IT infrastructure support preferred
Experience with TCP/IP networking and LAN/WAN environments
Experience with network monitoring tools and incident management systems

Preferred Qualifications:

Associate or bachelor’s degree in information technology, Computer Science, Networking, or related field
MSP tools. i.e. Auvik, DatoRMN, Autotask, IT Spaceglue

Disclaimer: This job description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required. The employer has the right to revise this job description at any time. The job description is not be construed as a contract for employment.

Pavion is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

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