MSP Technician

Job Summary
We are seeking a dynamic MSP Technician to join our innovative managed services team! In this role, you will be the frontline support for our clients’ IT infrastructure, ensuring seamless operation and swift resolution of technical issues. Your expertise will help maintain optimal system performance, enhance security protocols, and deliver exceptional customer service. This is an exciting opportunity for tech-savvy professionals eager to make a tangible impact in a fast-paced environment, supporting diverse organizations with their IT needs.

Responsibilities

• Provide technical support and troubleshooting assistance across various operating systems including Windows, macOS, and Linux.
• Manage and monitor computer hardware, software applications, and network devices such as routers, switches, firewalls, VPNs, and Meraki equipment.
• Administer and support IT infrastructure components including Active Directory, DNS, DHCP, TCP/IP configurations, and Microsoft Windows Server environments.
• Conduct software troubleshooting for applications like Microsoft Office suite, SCCM (System Center Configuration Manager), GPO (Group Policy Objects), ServiceNow, Jira, and BMC Remedy.
• Assist with network administration tasks such as LAN management, TCP/UDP analysis, DNS resolution, and firewall configuration to ensure secure connectivity.
• Support mobile devices and endpoint management to optimize user productivity across various platforms.
• Collaborate with clients to resolve help desk tickets efficiently while maintaining excellent communication skills and customer service standards.

Qualifications

• Proven experience in technical support roles with a strong understanding of computer networking concepts including TCP/IP and LAN management.
• Hands-on knowledge of operating systems such as Windows (including Windows Server), macOS, and Linux.
• Familiarity with network security tools like firewalls, VPNs, Meraki devices, and Active Directory administration.
• Experience with remote management tools including Kaseya and connectwise Remedy for ticketing and system deployment.
• Strong analysis skills to diagnose hardware/software issues quickly and accurately.
• Excellent communication skills to effectively liaise with clients and team members in a professional manner.
• Ability to manage multiple priorities while maintaining attention to detail in a fast-paced environment. Join us as an MSP Technician and become a vital part of a dedicated team committed to delivering top-tier IT solutions! Your technical expertise will empower organizations to operate smoothly while you grow your career in a vibrant technology-driven setting.

Pay: $55,000.00 - $68,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience:

• MSP: 2 years (Required)

Ability to Commute:

• Houston, TX (Required)

Willingness to travel:

• 50% (Required)

Work Location: Hybrid remote in Houston, TX