MSP Technician (Level 2) – Helpdesk, Infrastructure & Project Experience

About Us:

Velocity IQ has established a legacy of exceptional customer service and professional expertise in technology consultations and tailored solutions, primarily serving small to mid-sized businesses throughout the Southeast United States. Our story is one of commitment and dedication, driven by the goal of empowering a multitude of businesses. We have guided them towards achieving their operational ambitions with innovative technology solutions, all while ensuring they receive our full, round-the-clock support from our experienced team.

With our extensive experience that spans various sectors and includes a diverse range of clients, from small enterprises to large corporations across America, Velocity IQ stands as a distinguished leader in the field. Our long-standing presence in the industry is a testament to our reliability and knowledge, instilling trust in our potential clients.

At Velocity IQ, we are committed to delivering top-notch services in managing and optimizing your technology infrastructure. Our suite of services encompasses a comprehensive array of IT solutions tailored to meet the specific needs of our clients. This includes managed IT services, cybersecurity solutions to protect your digital assets, cloud services for enhanced flexibility and scalability, data backup and recovery plans to ensure your business's resilience, and VoIP services to modernize your communication systems. We pride ourselves on being a one-stop solution for all your technological needs, demonstrating our capacity to scale and adapt to the diverse needs of businesses in various industries.

Job Description:

We are seeking a highly motivated Level 2 MSP Technician with a strong background in helpdesk support, IT infrastructure, and project implementation. This role demands technical expertise, problem-solving skills, and a passion for client satisfaction. You will collaborate closely with clients and internal teams, ensuring seamless IT operations and contributing to impactful technology projects.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, obligations, and activities may change at any time, with or without notice.

Helpdesk Support:

• Provide advanced Level 2 technical support to resolve escalated issues, ensuring minimal disruption to client operations.
• Troubleshoot and resolve hardware, software, and network issues across various environments.
• Configure and maintain user accounts, permissions, and devices in environments like Active Directory and Microsoft 365.

Infrastructure Management:

• Deploy, monitor, and maintain server environments, including virtualized systems.
• Conduct regular network performance monitoring, updates, and proactive troubleshooting.
• Ensure the health and security of firewalls, routers, switches, and other critical infrastructure components.

Project Work:

• Assist with IT project planning and execution, such as system migrations, infrastructure upgrades, and network deployments.
• Coordinate with clients and vendors to deliver projects on time and within budget.
• Create thorough project documentation and deliverables for ongoing client support.

Additional Responsibilities:

• Document all work performed in the company’s ticketing and documentation systems.
• Maintain compliance with industry best practices for security, performance, and reliability.
• Participate in after-hours support as needed.

Qualifications and Skills:

Required:

• 3+ years of experience in an MSP or similar IT support environment.
• Proficiency in Microsoft 365, Windows Server, and Active Directory, Azure.
• Experience with firewalls, routers, and switches (configuration and troubleshooting).
• Familiarity with virtualization technologies such as VMware or Hyper-V.
• Hands-on experience with IT project implementation, such as server migrations and network upgrades.
• Strong understanding of networking concepts (VLANs, DNS, DHCP, VPNs).
• Excellent written and verbal communication skills.

Preferred:

• Relevant certifications (e.g., CompTIA Network+, Microsoft 365, Azure, CCNA, VMware).
• Experience with RMM tools and PSA systems.
• Knowledge of VoIP systems and integrations.

What We Offer:

• A competitive compensation package, including benefits and bonuses.
• Opportunities for career progression and professional development in a supportive environment.
• Access to cutting-edge technology and tools, with the freedom to propose and implement innovative solutions.
• A dynamic and inclusive workplace culture that values diversity and fosters collaboration.

Working Conditions and Physical Requirements:

There are prolonged periods of sitting, standing, and working at a computer and on the phone with a headset. Must be able to lift 40 pounds comfortably.

Equal Employment Opportunities:

Velocity IQ Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Velocity IQ management complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities. This policy applies to all terms and conditions of work, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Job Type: Full-time

Pay: From $50,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Work Location: In person