MTR Engineer-7

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Job Type: Full Time

Job Category: IT

Job Description

• Expertise with Microsoft Teams, Microsoft Teams Room Pro, LogiSync, Appspace, BrightSign, and Windows OS environments.
• Strong hands-on experience with APIs, scripting (Python, PowerShell, etc.), and automation frameworks.
• Solid understanding of networking (QoS, firewalls, connectivity) for real-time collaboration systems.
• Knowledge of enterprise security practices, including RBAC, conditional access, and vulnerability management.
• Proven track record managing end-to-end deployments in a fast-paced, global enterprise environment.
• Strong communication, documentation, and cross-functional collaboration skills.

• Design, deploy, and improve AV/VC systems across conference rooms, events, and hybrid meeting spaces.
• Lead system upgrades, new room builds, and large-scale technology rollouts, ensuring alignment with corporate standards.
• Configure and integrate Microsoft Teams, Microsoft Teams Room Pro, LogiSync, Appspace, BrightSign, and Windows OS-based platforms.
• Develop automation and API-driven workflows to streamline system management and reduce manual effort.
• Plan and execute deployment projects end-to-end, from design through QA testing and documentation to handover.

• Define system topology, hardware/software requirements, and create standard room designs for multiple room types.
• Ensure interoperability across AV hardware, control systems, and SaaS platforms.
• Deploy and manage monitoring systems (Fusion, Ecostruxture, Netspeak, LogiSync) for proactive health management.
• Produce detailed engineering and support documentation for deployments and new technologies.

• Analyze Teams quality dashboards and system telemetry to ensure optimal performance.
• Investigate and resolve chronic issues or 'problem rooms,' including escalation support for complex incidents.
• Lead root cause analysis (RCA) after outages and drive corrective actions.
• Continuously optimize system configurations, QoS policies, and hardware settings to ensure best-in-class experiences

• Integrate enterprise security requirements into AV/VC solutions.
• Manage access controls, conditional access policies, RBAC, and compliance settings.
• Collaborate with InfoSec on security reviews, audits, and risk assessments, ensuring remediation of findings.
• Oversee firmware/security patch lifecycles for AV hardware and platforms.

• Act as primary liaison with external vendors, integrators, and service providers.
• Partner with IT, networking, facilities, and workplace teams to align initiatives with business objectives.
• Manage vendor contracts, onboarding, and compliance reviews.
• Provide documentation and training to internal support teams.

• Research, test, and pilot emerging collaboration and AV technologies.
• Use data, feedback, and usage analytics to refine designs, improve supportability, and enhance user experience.
• Drive automation and explore AI/ML applications for Tier 0/1 support efficiency.
• Continuously refine room standards, processes, and system integrations.

• Experience with digital signage and wayfinding technologies (Appspace, BrightSign).
• Vendor management and contract oversight experience.
• Relevant certifications (CTS, Microsoft Teams Rooms Specialist, ITIL, or equivalent).
• Exposure to AI/ML tools for IT support automation.

Required Skills

DEVOPS ENGINEER

SENIOR EMAIL SECURITY ENGINEER