Multi-Site Support Specialist (MSS)

NIKA is hiring for a Multi-Site Support Specialist to support the Defense Health Agency’s (DHA) DMLSS Division based out of San Antonio, TX.

Named a Top Workplace by the Washington Post, NIKA is a well-established company that is focused on growth within an entrepreneurial environment. We work with governments to operate and manage their real property. Our operations management, engineering, and project management services provide our customers with value and expertise to ensure operational readiness for complex and mission-critical facilities. NIKA benefits include PTO, holidays, medical/dental/vision insurance, 401k matching, and an understanding of work/life balance.

Job Description:

Defense Medical Logistics Standard Support (DMLSS) Multi-Site Support Specialist (MSS) is a remote position with occasional travel to various sites, based upon requests from Area of Responsibility Managers (AORM) and leadership approval. The MSS Team assists all AORs, as needed. Each specialist has primary responsibility to assigned AORs and will fill the role of the Database Sustainment Specialist (DSS) at a site that has a vacancy or requires additional support.

• Perform DSS tasks, as detailed below, for sites that have requested and been granted Multi-Site Support
• Participate in Transition Calls with AORMs, FOSs, and key site personnel to understand specific needs and/or special circumstances at the location requesting assistance
• Maintain detailed and thorough record of tasks performed, by date and site, to be included in metrics for consolidated Multi-Site Support Team Monthly Activity Report (MAR)
• Assist the Training Team – complete taskers, review proof of concept DMLSS to LogiCole crosswalk videos, slide decks, and other training tools; provide feedback, and perform LogiCole role-based testing, as requested
• Attend and actively participate in meetings and trainings as requested by Leadership
• Perform other duties as assigned

• Minimum 2 years’ DMLSS experience as a DSS, required
• Minimum of two years’ experience using Microsoft Office products with proficiency in Word, Excel, and Outlook
• BI knowledge & proficiency
• Availability/willingness to travel
• Possess excellent communication skills, both verbal and nonverbal
• Exceptional attention to detail, time management, and organizational skills
• Must be able to demonstrate effective decision-making abilities
• Possess the ability to analyze information, interpret results, and problem-solving skills
• Customer focused
• Ability to work confidently and productively in a limited-supervision, self-directed environment
• Must be eligible to obtain security clearance
• Must be US Citizen.

NIKA provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, NIKA takes affirmative action to ensure that applicants are employed and employees are treated during employment without regard to any of these characteristics. Discrimination of any type will not be tolerated.