Multimedia and Technology Manager

The Guardian is a global, reader-funded news organization that delivers fearless, independent journalism. From breaking news and award-winning investigations, to in-depth coverage of technology, sports, film, culture and lifestyle, the Guardian offers a global view that deepens our audiences' understanding of America and the world.

The Guardian's US edition – headquartered in New York City, with growing bureaus in Washington DC and Los Angeles – is an entirely digital operation that combines the best of the Guardian's international reporting with US voices and expertise. Core coverage areas include the climate emergency, economic and racial inequality, wellness, culture, digital privacy and sports – all highlighting the Guardian's distinctive role within the US media landscape: journalism that's global, independent, and free.

It's the talent, energy and commitment our people bring to the Guardian that make us who we are. Across our business we have some of the most creative thinkers in media and beyond: award winning journalists, cutting edge commercial teams, digital talent and more.

Department: Group Technology & Data
Reports to: IT Director (US)
Location: New York, NY

Hybrid/Remote/In-Person: Hybrid, 3-4 days in office
Terms and conditions: Permanent, Full-time, News Media Guild position

Annual Salary: $90,000 - $120,000

About the role

The Multimedia and Technology Manager, in cooperation with the Studio Engineer, is responsible for the day-to-day operation, maintenance, and continuous improvement of a purpose-built Podcast Studio (producing daily video and audio podcasts). Additionally, the Multimedia and Technology Manager will provide expert support of Guardian US audio/video, visuals, and podcast production staff.

The Multimedia and Technology Manager will also own support for all Guardian US collaboration systems including a bespoke Town Hall solution and will be accountable for ensuring that these remain operational at all times, particularly for all-hands or special events.

Incumbent must ensure that all technologies under their remit are technically reliable, operationally efficient, and ready to support fast-paced editorial and creative teams working across video, audio, and digital platforms.

Key responsibilities and accountabilities

Multimedia & AV Operations & Management

• Support the daily operation of the multimedia, AV, and video conferencing systems, ensuring they are fully functional and production-ready at all times.
• Act as the primary point of contact for multimedia, audio, video, and visuals users, resolving technical or operational issues quickly and calmly. Escalate issues, where required to the Guardian US IT Manager or IT Director.
• Maintain consistent standards across all technologies under their sphere of management.

Technical Oversight

• Manage, configure and maintain all studio equipment, including:
  • Cameras and lenses
  • Lighting rigs and control systems
  • Microphones and audio interfaces
• Recording, editing, encoding and playback systems
• Diagnose and troubleshoot audio, video, and lighting issues in live or recorded sessions.
• Work with other internal teams, or external suppliers on repairs, upgrades, and system integrations.
• Ensure studio systems are optimized for both video and audio podcast production.

Production Support & Workflow

• Provide hands-on technical support for recordings, including studio setup, precise mic/camera placement, and operating audio/video mixing desks with effects and level balancing.
• Guide presenters/teams on audio/video best practices. Enhance production workflows, develop standard templates, and update technical documentation.

Equipment, Assets & Budget

• Maintain accurate inventories of all studio equipment, consumables, and field recording kits in both audio and video.
• Support planning and management of equipment lifecycle, including upgrades and preventative maintenance.

Team Collaboration & Training

• Liaise closely with editorial, production, and technical teams to meet evolving content requirements.
• Provide training on studio workflows and equipment operation to producers, presenters, and freelance staff.
• Promote knowledge sharing to ensure consistent, high-quality production standards across all studio facilities.
• Collaborate with the Multimedia team to ensure seamless operation and support for all Multimedia offerings, including studios.

Management & Improvement

• Report performance metrics directly to the line manager.
• Maintain a focus on continuous improvement initiatives.

Team Co-operation

• Collaborate with Multimedia Support/Studio Engineers across global locations (currently UK and Australia) to ensure consistent operational excellence and adherence to technology standards in all physical studio sites (UK, Australia, USA).

Key contacts and relationships (internal and external)

• GT&D managers and teams
• Multimedia studio managers and team
• Editorial managers
• Studio users
• 3rd party suppliers

Knowledge & experience

• Proven experience with professional audio and/or video studios in a broadcast, podcast, or digital media environment.
• Excellent technical knowledge of:
  • Audio recording and mixing
  • Video production and camera systems
  • Lighting for studio environments
• Excellent troubleshooting skills under time pressure.
• Strong organizational and communication skills.
• Experience supporting multiple studios or high-volume production schedules.
• Experience working in a newsroom or fast-paced editorial environment.
• Knowledge of live streaming or remote recording workflows.
• Familiarity with accessibility, captioning, or audio quality standards.
• Expert knowledge of macOS/iOS and Windows operating systems.
• Experience with online multimedia tools, including Iconik and Lucidlink.
• Experience with Cisco Webex Control Hub, Google Meet, Microsoft Teams, and Zoom.

Skills and behaviors

• Possesses excellent organizational skills and a strong attention to detail.
• Highly proactive in identifying and resolving potential production issues.
• A passionate advocate for high-quality audio and video storytelling.
• Collaborative, approachable, and maintains a strong service-oriented mindset.

How to apply

We know there are great candidates who might not check all these boxes or who possess important skills we haven't thought of. If that's you, we encourage you to apply and tell us about yourself.

All candidates interested in applying should upload a resume and cover letter.

We value honesty in your application. AI generated content must not be presented as your own work. Please review our guidance on the use of AI in your application here.

All roles at the Guardian are open for everybody to apply. It is important to us that you feel supported and comfortable throughout your recruitment process, in order to perform your best. Please let us know if there are any changes we could make to the application process to make it easier and more comfortable for you. Please email the recruiter listed on the job posting or at recruitment.us@theguardian.com to discuss further so we can work with you to support you through your application.

Compensation and benefits

• 25 days of vacation leave in addition to 12 company holidays
• Unlimited sick time
• 401(k) Match
• Subsidized healthcare coverage including medical, vision, and dental
• Medical and Dependent Flexible Spending Accounts
• Generous parental leave with 100% pay
• Long Term and Short Term Disability insurance
• Life insurance
• Commuter benefits
• Work/Life balance: Flexible hybrid schedule

Culture & wellbeing

We want everyone to feel like they belong at the Guardian and we champion diversity of thought. You will also have the opportunity to hear unique insight from our journalists in our morning conference, a live discussion on the news story of the day.

We offer great tools to help you prioritize your wellbeing including access to Employee Assistance Programs.

Learning & development

We encourage personal and professional growth. Employees have access to a broad range of tools and solutions, and we are happy to support the pursuit of professional qualifications through vocational courses and apprenticeships.

Sustainability

Our goal is to become an environmentally regenerative company and we have signed up to a sustainability vision and strategy to reach it. Find more information about sustainability at GNM here.

***

The Guardian is an Equal Opportunity Employer and does not discriminate on the basis of age, color, national origin, ethnic origin, citizenship status, disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, marital status, veteran status, or any other characteristic protected by federal, state, or local law in its employment policies. In addition, the Guardian will provide reasonable accommodation for qualified individuals with disabilities.

We value and respect all differences (seen and unseen) in all people at the Guardian. We aspire to have inclusive working experiences and an environment that reflects the audience we serve, where our people have equal access to career development opportunities, their voices are heard and can contribute to our future.

We value honesty in your application.