Multisite Practice Manager – Primary Care & Immediate Care

Multisite Practice Manager – Primary Care & Immediate Care

Location: Columbia area, Maryland
Reports To: Regional Practice Manager
Employment Type: Full-Time, On-Site

About the Role We are seeking a dynamic and experienced Multisite Practice Manager to lead the daily operations of 2–4 Primary Care and Immediate Care clinics in Columbia area, Maryland. In this role, you will:

• Oversee clinical and administrative staff (Front Desk and Medical Assistants).
• Ensure operational excellence, patient satisfaction, and high-quality care.
• Partner with the Regional Practice Manager and Regional Medical Director to align day-to-day operations with organizational goals.

This position requires full-time, on-site presence (40+ hours per week) and regular travel between assigned clinics.

Key Responsibilities

Operational Leadership

• Oversee daily operations across multiple clinics.
• Improve workflows to maximize patient flow and reduce wait times.
• Implement and monitor compliance with SOPs across all sites.

People & Site Management

• Recruit, train, schedule, and supervise clinical and administrative staff.
• Foster a collaborative, high-performance team culture.
• Conduct staff meetings, huddles, and performance reviews to drive engagement and retention.
• Serve as the main contact for vendors, IT, and site-related activities.
• Ensure compliance with regulatory and internal quality standards through audits.
• Provide coaching, performance management, and corrective actions when needed.

Patient Experience & De-Escalation

• Act as the point of escalation for patient complaints and billing concerns.
• Apply conflict-resolution and de-escalation techniques to ensure a safe, respectful environment.
• Train staff on customer service and patient communication best practices.

Required Qualifications

• 2+ years of healthcare management experience (multi-site Primary Care or Urgent Care strongly preferred).
• Proven ability to recruit, lead, and develop teams.
• Experience handling patient escalations in high-volume settings.
• Working knowledge of EHR systems (Athena, eClinicalWorks, Epic, or similar).
• Bachelor’s degree in Health Administration, Business Administration, Public Health, or related field.
• Driver’s license and ability to travel within a 25-mile radius.

Preferred Qualifications

• Bilingual in Spanish.
• Previous clinical experience (CNA, MA, LPN, or RN).
• Master’s degree in Health Administration or related field.
• Proficiency with data analysis and KPI monitoring tools (Excel, Tableau, Power BI, etc.).
• Excellent communication and leadership skills.
• Calm and professional under pressure, with strong conflict-resolution skills.
• Ability to multitask and prioritize effectively in a fast-paced environment.

Why Join Us? As a Multisite Practice Manager, you will play a vital role in shaping patient experience and clinic performance across multiple locations. This is a unique opportunity to:

• Lead and grow high-performing teams.
• Drive improvements in patient care and operational efficiency.
• Work in a collaborative, mission-driven environment committed to patient-centered care.

If you are a motivated leader who thrives in a fast-paced, dynamic healthcare setting, we encourage you to apply today.