Music Retail Sales and Experience Coordinator

Join Our Musical Family – We're Hiring a Sales Associate!
The Acoustic Shoppe | Springfield, MO | Full-Time

Are you passionate about acoustic instruments, building relationships, and creating unforgettable customer experiences? Do you have a talent for sales and a deep understanding of what makes an instrument truly special? Do you dream of working with a team that feels more like a family than a business? If so, we want YOU to join The Acoustic Shoppe team!

We’re seeking a Sales Associate who doesn’t just sell instruments—they inspire musicians, build community, and share our passion for all things acoustic.

Who We Are:
The Acoustic Shoppe is a premier destination for high-quality acoustic instruments, accessories, and education. Founded by The Chapmans, a former full-time touring bluegrass band, we bring decades of expertise to serve musicians worldwide. Our mission is simple: to improve lives through music, foster community, and provide top-tier acoustic instruments to players of all levels.

About the Role:
As a Sales Associate, you’ll be the first friendly face (or voice) our customers encounter. Whether it’s helping someone find their first guitar or guiding a touring pro to their next favorite instrument, you’ll bring expert advice and genuine enthusiasm to every interaction. You’ll also support inventory operations, contribute to our creative online presence, and help keep the shop humming with positive energy.

What You’ll Do:
Customer Engagement

• Greet and guide customers in-store and over the phone.
• Provide personalized recommendations on instruments and gear.
• Offer top-tier service and foster long-term relationships with our customers.
• Be open to appearing in videos for social media to help put a face to our name and culture.

Sales & Shop Operations

• Use iPads, computers, and client software to manage leads and customer preferences.
• Help meet team sales goals and contribute to the overall success of the shop.
• Tackle light maintenance tasks (string changes, tuning, neck adjustments).
• Keep the store clean, organized, and welcoming.

Inventory Management

• Assist with checking in, organizing, and labeling new inventory.
• Ensure stock levels are maintained and the sales floor is visually appealing.
• Perform occasional light lifting (instruments, cases, etc.).

Product Knowledge

• Share your instrument expertise—whether it’s guitar, mandolin, banjo, or beyond.
• Stay current on new products, trends, and innovations.
• Help customers make informed choices that match their goals and playing style.

Who You Are:

• A musician at heart (playing a stringed instrument is essential).
• A great communicator who genuinely enjoys helping others.
• A team player who thrives in a fast-paced, collaborative environment.
• A lifelong learner, excited to grow your knowledge and skills.
• Comfortable on camera and enthusiastic about contributing to our growing online presence.

Bonus Points If You:

• Have experience in retail, sales, or customer service.
• Know your way around instrument repair or Lutherie.
• Have connections in the music world or a background in music education.
• Have worked in a music store—or always dreamed of it!

Hours & Info:

• Full-time: Typically 10 am – 7 pm (with opening/closing shifts and some Saturdays).
• Part-time availability may also be considered.
• Reports to: Corey Kirkland – Sales Manager

Why Work With Us?
At The Acoustic Shoppe, we’re more than a music store—we’re a community. Our team is driven by a shared passion for acoustic music, a commitment to excellence, and a belief that shopping for an instrument should be as fun and inspiring as playing one.You'll join a close-knit team that supports each other like family, celebrates wins together, and never forgets to have a little fun along the way (on and off stage).

Be part of a passionate team that lives and breathes acoustic music.

Work with world-class instruments from brands like Martin, Eastman, Gibson, and more.
Enjoy great workplace benefits including:

• Paid Time Off – We believe in work-life balance.
• Lunch Provided – Enjoy meals on us while doing what you love.
• Year-End Bonuses – Your dedication and hard work won’t go unnoticed.
• And more!

Apply today and tell us why you’d be a great fit for The Acoustic Shoppe family.

Send your resume and a short cover letter (or video) telling us why you’d be a great fit to jobs@theacousticshoppe.com. Bonus points if you include a short video introducing yourself or showcasing your musical skills—we’d love to see you in action!

Know someone perfect for this role? Share this with them!
Join us in helping musicians find their dream instruments and build a vibrant acoustic music community!

Job Type: Full-time

Pay: $14.00 - $18.00 per hour

Expected hours: 35 – 40 per week

Benefits:

• Employee discount
• Flexible schedule
• Paid time off
• Paid training
• Professional development assistance

Application Question(s):

• Do you play an acoustic stringed instrument? What is your experience level?

Ability to Commute:

• Springfield, MO 65804 (Required)

Ability to Relocate:

• Springfield, MO 65804: Relocate before starting work (Required)

Work Location: In person