NAM Communications Associate

Job Description Summary:

*Cover Letter Required*

JOB DESCRIPTION SUMMARY

ABOUT THE NATIONAL ACADEMY OF MEDICINE (NAM)
The National Academy of Medicine (NAM), established in 1970 under the name Institute of Medicine (IOM), is an independent organization of eminent professionals from diverse fields including health and medicine; the natural, social, and behavioral sciences; and beyond. With the authority of the 1863 Congressional Charter of the National Academy of Sciences requested and signed by President Abraham Lincoln, the NAM serves alongside the National Academy of Sciences and the National Academy of Engineering as adviser to the nation and the international community. The NAM’s mission is to advance science, inform policy, and catalyze action to achieve human health, equity, and well-being.

ABOUT THE UNIT – NAM OFFICE OF COMMUNICATIONS
The NAM Office of Communications develops and executes communications strategies to support the Academy’s strategic priorities and programs, including health system improvement, health workforce well-being, climate and health, mental health and substance use disorders, emerging science and technology, trust in health science, and beyond. The team manages the NAM’s digital platforms and publications and uplifts the expertise of NAM members, fellows, scholars, and volunteers.

ABOUT THE POSITION
The Communications Associate, Digital and Design, reports to the Deputy Director of Communications and supports the daily execution of digital communications across the NAM Office of Communications, with a primary focus on website management and support. This role is ideal for a strong early-career digital generalist with demonstrated website experience who is eager to deepen that expertise while also contributing to email production, design support, and team operations.

Website work will be the central focus of this position. In the first several months, the Communications Associate will work closely with the Deputy Director of Communications, our web vendor, and other team members to learn NAM’s website structure, workflows, standards, and priorities. Over time, this person will grow into serving as the team’s primary day-to-day point person for the website, helping ensure content is current, accurate, user-friendly, and aligned with communications goals.
In addition to website responsibilities, this role will support email production, create basic visual assets, and provide administrative and operational support that helps the communications team run smoothly. This is an individual contributor role suited to someone who is organized, detail-oriented, digitally fluent, and excited to build practical expertise across core communications functions.

Job Description:

ESSENTIAL JOB DUTIES

Website Management & Reporting: Reporting to the Deputy Director, serves as a primary support staff for the day-to-day management, maintenance, and improvement of the NAM website, which is the central focus of this role. Build, update, and quality-check web pages in the content management system, ensuring accuracy, consistency, usability, and alignment with NAM standards. Identify and address routine website issues, including broken links, outdated materials, formatting problems, and basic functionality concerns, and liaise with external web vendors on more complex technical issues or larger web needs. Partner with communications staff and program teams to advise on how content and initiatives can be translated effectively to the web, with growing responsibility over time for recommending when a need calls for a web product and how it should be structured or presented on the site. Monitor website performance and user experience, track basic metrics, and help identify opportunities to strengthen content, navigation, and overall site effectiveness. Maintain practical documentation and guidance that support consistent web workflows and digital publishing practices.

Email Production & Digital Outreach: Maintain NAM’s email platform and related workflows, including templates, audience lists, and distribution practices. Build, test, and send monthly NAM News, and support other team email sends as needed. Troubleshoot platform and delivery issues, keep newsletter design templates current, and ensure quality control across devices and platforms. Track NAM News performance and share findings to help improve strategy and distribution.

Graphic Design & Visual Support: Support the development of basic digital design assets for communications needs, including web graphics, email headers, slide elements, event promotions, flyers, and other light collateral. Resize, edit, and optimize images and graphics for web and email use. Work within NAM brand standards to maintain visual consistency across channels and support communications officers with polished, audience-friendly materials.

Administrative, Operations & Team Support: Support the day-to-day administrative and operational needs of the Office of Communications, including recordkeeping, file organization, trackers, receipt reconciliation, and ordering supplies and materials. Provide flexible support for team projects and departmental needs as they arise, including on-the-ground assistance for events like the NAM Annual Meeting in October and other communications activities.

NONESSENTIAL JOB DUTIES

Related duties and special projects as assigned.

JOB SPECIFICATIONS

Required Knowledge, Skills, and Abilities: Demonstrated knowledge of website content management and digital publishing workflows. Strong interest in serving as a primary support person and, over time, point person for website coordination. Ability to learn new systems and processes quickly and apply them consistently. Strong attention to detail, especially in proofreading, formatting, organization, and quality assurance. Ability to manage multiple assignments and shifting priorities while maintaining accuracy and follow-through. Strong written and verbal communication skills. Ability to work both independently and collaboratively in a team environment. Experience with email marketing or email distribution platforms and basic graphic design tools preferred. Familiarity with digital accessibility, usability, and analytics principles preferred. Comfort with administrative tasks and operational support, including reconciling receipts, organizing records, and managing routine office needs.

Minimum Education/Training Requirements: Bachelor’s degree in Communications, Digital Media, Journalism, Graphic Design, Marketing, or a related field, or equivalent knowledge and experience.

Minimum Experience: One year of related professional experience.

Preferred Experience: Two to three years of related professional experience in digital communications, website management, email production, design support, administrative coordination, or a related field.

Physical Capabilities: Ability to work at a computer for extended periods of time.

Supervisory Responsibilities/Controls: Reports to the Deputy Director of Communications. General supervision is provided.

Work Environment: Hybrid Office/Telecommute environment expected onsite percentage 60%, with occasional travel between National Academies’ facilities and to off-site meeting/sponsor locations.

Compensation & Benefits: An estimated compensation range for this position is $56,410 - $70,510. Compensation offered to the selected candidate will be based on the candidate’s relevant knowledge, skills, and work experience, commensurate with compensation of current employees in comparable positions with similar knowledge, skills, and work experience, and subject to budget parameters. Note it is not typical for a candidate to be hired at the higher end of the range. This is a benefits-eligible position. Our Benefits Plan offers competitive and comprehensive benefit options, including medical, dental and vision insurance, life insurance, disability coverage, retirement and savings benefits, leave benefits such as paid holidays and paid personal leave, transportation subsidies, and education assistance. For more information, please click here.

Any qualification to be considered equivalent, in lieu of stated minimum, requires the prior approval of the Office of Human Resources.

The above statements are intended to describe the general nature and level of work performed by employees assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Some functions in this description may be specific to a particular unit of the National Academies and not applicable to other units.

Job Family:

COMM

Employee Type:

Employee

Scheduled Weekly Hours:

37.5

City/State:

Washington, District of Columbia