National Accounts Coordinator

Description:

Summary

The National Accounts Coordinator manages the end-to-end communication and logistics for delivering, servicing, and picking up portable heating and cooling equipment for Rankin’s National Accounts customers nationwide. The role ensures timely responses, accurate documentation, and consistent communication between customers, technicians, and Rankin branches.

Essential Functions

• Respond to customer calls and emails requesting equipment delivery or pickup.
• Confirm equipment availability, pricing, tax rules, and transportation logistics.
• Identify the nearest service office and coordinate delivery/pickup ETAs.
• Create delivery, pickup, and exchange paperwork in Point of Rental (POR).
• Gather jobsite details including equipment placement, ceiling height, and power locations.
• Send required paperwork, signoff sheets, and satisfaction surveys to service branches.
• Add delivery and pickup events to Outlook calendars and maintain scheduling accuracy.
• Maintain communication with customers and technicians throughout the job lifecycle.
• Process and archive incoming paperwork and digital documentation.
• Manage monthly rental renewals and collect updated purchase orders.
• Learn customer portals and apps for utilization by the service team.
• Upload invoices and documentation to customer portals.
• Submit invoices according to customer-specific billing workflows.
• Assist with accounts receivable tasks including statements, email reminders, and collections calls.
• Maintain strong relationships with customers, internal teams, and service technicians.
• Participate in virtual meetings with customers regarding performance and additional training on customer specific processes.

Requirements:

• High school diploma or equivalent required.
• Experience in logistics, dispatching, rental services, or customer service preferred.
• Familiarity with Point of Rental (POR) software is a plus.
• Experience working with national account customers strongly preferred.
• Experience working in a family-owned, fast-growth, multi-site business environment that operates with a strong customer focus and a safety-conscious approach is a plus.
• Background in the equipment rental or service industry is a plus.

Work Environment & Expectations

• Ability to work within strict timelines and handle urgent requests.
• Mandatory overtime may be required during peak periods.
• On-call rotation every other weekend.

Why Join Rankin?

You’ll play a critical role supporting major customers during high-stakes situations. If you enjoy fast-paced, customer-focused work where every day brings something new, you’ll thrive here.