National Client Relations Representative

About the Role

We are seeking a motivated and detail-oriented Dispatch Trip Coordinator & Customer Service Representative to join our team. This is an excellent opportunity for someone looking to build a career in the transportation and moving industry. No prior dispatch experience is required — we provide full hands-on training to the right candidate.

In this role, you will be a key part of our daily operations: coordinating moving crews, communicating with customers and field teams, and ensuring every move runs smoothly from start to finish.

Duties & Responsibilities:

Dispatch & Coordination

• Dispatch moving crews and ensure all teams are equipped with the necessary details, materials, and equipment before departure
• Monitor crews in the field throughout the day, providing real-time support and updates as needed
• Coordinate scheduling, routing, and logistics to keep all jobs running on time
• Assist foremen, drivers, and crew members with any issues or changes that arise during a move
• Maintain accurate records of all dispatched jobs, crew assignments, and operational notes
• Communicate and coordinate with internal colleagues and management on a daily basis

Customer Service

• Answer inbound calls and messages from customers, responding promptly and professionally to all inquiries
• Provide customers with accurate updates, ETAs, and status information throughout their move
• Resolve customer complaints and concerns in a timely manner, finding solutions that protect the customer relationship
• Increase client satisfaction and positive recommendations by delivering a high level of service on every interaction
• Follow up with customers as needed to ensure a positive experience from booking through delivery

Administrative

• Perform administrative duties including processing orders, forms, and required documentation
• Maintain up-to-date knowledge of company policies, technology platforms, and operational procedures
• Participate in scheduled team meetings and ongoing training opportunities
• Support the operations team with various day-to-day office tasks as assigned

Skills & Qualifications:

Must Have

• Strong verbal and written communication skills — you will be on the phone and coordinating constantly
• Ability to multitask and stay organized in a fast-paced, high-volume environment
• Calm, professional, and solutions-focused when handling pressure or difficult situations
• Dependable, punctual, and accountable — this role directly impacts the customer experience
• Basic computer and typing skills; comfortable learning new software and systems
• Collaborative team player who communicates clearly with coworkers and management
• High school diploma or GED required

Preferred (Not Required — We Will Train)

• Prior experience in dispatch, moving, logistics, transportation, or customer service
• Familiarity with dispatch or moving management software
• Experience using customer communication platforms (text, email, CRM tools)
• Knowledge of the moving or transportation industry
• Bilingual English / Spanish a plus — not required

Pay: $23.00 - $27.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Work Location: In person