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Neighbor Services Receptionist (Bilingual) - Waco
We are committed to service, above all else, in our community and for our team members. With our commitment to the health and wellness of our team members, we provide a full benefits package to include the following:
The Central Texas Food Bank (CTFB) is the largest hunger-relief organization in Central Texas and a proud member of the Feeding America network. From its headquarters in Austin, CTFB serves a 21-county region
on a mission to
increase food access by providing nutritious food, leading
hunger
and poverty
advocacy efforts, and transforming lives through
programs, education, and
innovative
solutions
.
Through a combination of direct-service programs and a network of approximately 250 nonprofit community partners, CTFB supports over
612,000
food-insecure individuals annually
.
We
offer a collaborative and
community-focus
ed culture that
values
Service, Integrity, Dignity,
Collaboration
and Innovation
.
We're
seeking
dedicated, mission-driven professionals to help us shape a healthier future for our neighbors.
Join us in
our vision of ensuring that
all Central Texans will have immediate and
equitable
access to nutritious food.
This role serves as the front lines, first point of contact for individuals seeking food assistance . As the Neighbor Services Receptionist , you provide administrative support, excellent customer service, and overall coordination between client entry points (helpline and walk-ins) and all Central Texas Food Bank (CTFB) client programs. This position serves as the primary front-desk representative and first point of contact for neighbors, conducting client intake for the market, managing helpline inquiries, and providing information, screening, and referrals. This role interact s with diverse populations to help support CTFB’s mission to nourish hungry people and lead the community in the fight against hunger.
Relationships
Building and maintaining collaborative and meaningful relationships is a core component of this position . Reporting to the Neighbor Services Manager within the Neighbor Programs + Services department , this position need s to n urture strong connections with colleagues on various teams, especially Benefits and Enrollment Services, Workforce T raining, Community Nutrition , Food Sourcin g, and Logistics to ensure appropriate and efficient connections to services for our neighbor s. Proven and demonstrated professionalism and effective communication skills to achieve goals are necessary for this role.
Y our Qualifications
- Bilingual in English and Spanish required
- High School Diploma or equivalent required
- 2+ years pf experience providing administrative or staff support
- Strong customer service skills and willingness to assist others as well as interpersonal skills for working with staff, leadership, and external contacts.
- Ability to organize and manage multiple projects with attention to detail and accuracy while adhering to deadlines in a high-energy, fast-paced environment.
- Basic understanding, familiarity, and sensitivity to hunger and poverty issues , empathy and sympathy for others
- Exercise good judgement and discretion; strong ethical character capable of handling confidential information
- Proficiency using Microsoft Office Programs, such as Word, Excel, PowerPoint, Outlook , and the ability to quickly learn and navigate client intake software and other database systems .
- Strong moral compass with commitment to improving the lives of those we serve in a dignified environment.
- Belief in CTFB’s mission, vision, values and culture
- Display a will ingness and desire to work with people from diverse ethnic, socioeconomic and religious backgrounds .
- Display a commitment to service above all else .
- Ability to problem solve and adaptability in a fast-paced environment
- Serve as the first point of contact for neighbors visiting the Fresh Harvest Market and Benefits & Enrollment Services in Waco , ensuring a welcoming and client-centered flow of tra ffic.
- Manage and monitor the Neighbor Services waiting room and service queue for the Fresh Harvest Market and Benefits & Enrollment Services, ensuring efficient flow and clear communication.
- Support Fresh Harvest Market operations as needed , including stocking inventory, assisting neighbors during service, and helping maintain a clean, organized, and welcoming facility.
- M anage high volume of incoming calls and in-person visitors , respond promptly and courteously to neighbors seeking SNAP application assistance , access to the Fresh Harvest Market and other internal or community resources . Utilize the language line t o facilitate client calls when necessary
- Screen ne ighbors for eligibility and connect them to appropriate CTFB programs and immediate food resources, including the Fresh Harvest Market, mobile distributions, nutrition education, workforce programs, and other services through cross-departmental collaboration.
- Deliver client services from a trauma-informed, strength -based service delivery model .
- Perform data entry , appointment scheduling , online inquir y response .
- Pull reports and prepar e required documentation for client appointments when needed.
- Assist in the preparation of reports, data gathering, and completion of goals, metrics, and deadlines.
- Ensure that all files, client records, and organizational documents are stored confidentially and securely.
- Represents CTFB at community events, food pantry sites, and mobile distributions to support Neighbor Services strategies and initiatives .
- Commit to supporting CTFB’s mission, vision, values, and culture .
- Support emergency response efforts as needed, including stepping into alternative roles or responsibilities during times of heightened demand or organizational need.
- Perform other duties as necessary and/or requested , including utilizing language skills you possess for the benefit of the organization and its clients .
Working Conditions
- Hours of Operation: Generally Tuesday through Saturday as follows:
- Tues- Thurs : 10:30 AM to 7:30 PM
- Friday : 8:30 AM to 5:30 PM
- Saturday : 8 :00 AM to 5:00 PM
- Hours may vary , especially during peak times, disaster response, or holidays .
- Environment: This position works in a typical office setting. There may be extended periods of sitting, standing and/or bending; listening, talking and/or visual concentration; writing and/or computer use.Occasional work will occur in the warehouse or outside in inclement weather . The posi tion also requires working independently and with others on a team.
- Travel: CTFB serves 21 counties in central Texas and often requires same-day travel between counties, using a personal vehicle, CTFB passenger fleet and possibly occasional out of town travel for meetings, special events or meetings for some positions .
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