Neighborhood Affairs Division Director

Nature of Work

Manages the Neighborhood Affairs team within the Office of Marketing and Communications and represents the City Manager in meetings and through official communications. Provides strategic leadership for all citywide public outreach initiatives including construction projects for Capital Improvement Projects, Public Works, resilience efforts, community meetings and neighborhood relations. Ensures all outreach aligns with the City’s priorities and fosters strong relationships with residents and community organizations. Highly responsible for messaging through the city’s MBAlert text message platform for communicating all traffic-related and emergency information to the public through text alerts. Responsible for the creation of collateral including citywide emails, notices and manages the city’s Nextdoor platform — posting relevant and timely information.

Illustrative Examples of Essential Duties

• Strategic Outreach & Engagement:
• Oversees the creation and implementation of comprehensive community outreach and public engagement plans.
• Coordinates with department directors citywide for all outreach needs related to Capital Improvement Projects, Public Works, Transportation, Parks & Recreation and resilience initiatives.
• Plans, coordinates and hosts public meetings and engagement events including outreach strategies, marketing collateral, logistics and facilitation.
• Conducts extensive community outreach in-person, attends neighborhood/homeowner association meetings and community organization events to serve as a resource for residents.
• Maintains an understanding of citywide initiatives and current events.
• Partakes in City events on evenings and weekends as needed.
• Leadership & Representation:
• Manages a team of internal Neighborhood Affairs staff dedicated to conducting outreach to neighborhoods bound by a geographic area.
• Represents the city in community meetings and in correspondence.
• Contract Oversight and Budget:
• Manges external public information officers (PIO) firms, including scope development, deliverable coordination and performance-monitoring.
• Directly responsible for the development of the annual budget.
• Close coordination with all client departments to ensure projects are accurately accounted for.
• Digital & Information Management:
• Maintains timely website updates for all City projects and initiatives.
• Posts pertinent information on platforms such as Nextdoor.
• Oversees homeowner association contact databases for accuracy and accessibility.
• Facilitates all e-Gov requests.
• Emergency & Crisis Communications:
• Activates the Resident Information Center and serves as the lead during any high-impact, crises or natural disaster event.
• Supports 24/7 emergency and traffic communications by coordinating, drafting and disseminating real-time alerts via MB Alert in collaboration with Police, Fire, Emergency Management and executive leadership.
• Community Leadership Programs:
• Conducts the Neighborhood Leadership Academy and organizes neighborhood association meetings with the Office of the City Manager.
• Oversees the permit coordinator and hosts Condo Workshop Meetings with the Florida Department of Business and Professional Regulation (DBPR).
• Coordinates with the county and state resources to bring services to Miami Beach.
• Public Education & Messaging:
• Helps develop clear and concise talking points, briefing materials and key messages on outreach efforts for the City Manager, Mayor and Commissioner, alongside department directors to ensure consistent and accurate public communications.
• Designs and administers public surveys and feedback tools; analyzes results to inform decision-making.
• Spearheads the creation of public education materials, presentations and displays.
• Develops a variety of communication tools to enhance stakeholders' perception and understanding of various City Department activities, projects and policies.
• Guides effective, appropriate service to the public and to City Departments by keeping them informed of citywide resources and programs.
• Customer Service & Problem Solving:
• Acts as a problem-solver for complex or escalated resident concerns, coordinating across departments for timely resolution.
• Maintains and builds good working relationships with and provides excellent customer service to city employees, the general public and other agencies.
• Performs other related work as required.

Minimum Requirements

• Bachelor's Degree in Communications, Journalism, Public Relations, or related field preferred
• Five (5) years of experience in communications and facilitating public meetings and other public forums
• Bilingual (English/Spanish) a plus

• Physical capability to effectively use and operate various items of office related equipment, such as, but not limited to, word processor, calculator, copier, and fax machine.
• Indoor/outdoor situation; high noise environment while performing certain responsibilities.
• Lifting equipment up to 25 lbs. alone; up to 50 lbs. with assistance.
• Ability to efficiently perform duties under varying, and possibly extreme, weather conditions.

For all positions:

• Ability to establish and maintain effective working relationships with elected officials, coworkers, the press the general public and members of diverse cultural and linguistic backgrounds regardless of race, religion, age, sex, disability, political affiliation, gender identity or sexual orientation.
• Ability to serve the public and fellow employees with honesty and integrity in full accord with the letter and spirit of all city ethics and conflicts of interest policies. Strong understanding of ethical behavior is required.
• Ability to maintain regular and punctual attendance.
• Performs related work as required
• Reports to work as directed during an emergency as an essential employee of the City of Miami Beach

• Ability to develop innovative and creative solutions to issues consistent with the City's strategic plan.

For all positions:

• Ability to establish and maintain effective working relationships with elected officials, coworkers, the press the general public and members of diverse cultural and linguistic backgrounds regardless of race, religion, age, sex, disability, political affiliation, gender identity or sexual orientation.

• Ability to serve the public and fellow employees with honesty and integrity in full accord with the letter and spirit of all city ethics and conflicts of interest policies. Strong understanding of ethical behavior is required.

• Ability to maintain regular and punctual attendance.

• Performs related work as required.

• Reports to work as directed during an emergency as an essential employee of the City of Miami Beach.

For all technical, professional, supervisory and Managerial positions:

• Ability to develop innovative and creative solutions to issues consistent with the City’s strategic plan.

Applicants must detail any related work experience on the application or risk disqualification. It is the applicant's responsibility to update their NEOGOV profile with work experience, education, certifications and personal contact information when submitting each application, failure to do so will result in ineligibility. City of Miami Beach employees must reflect their current position and detail their work experience on the application to avoid being disqualified.

Veterans Preference: Veterans Preference is awarded in accordance with Florida State Statute 295.07. If veteran's preference is being claimed, it must be indicated on the application form and proper documentation, including all forms DD-214 (either Member 2 or Member 4), as well as the final Department of Defense Disability Letter (dated within one year) must be submitted with the application.

DCF: For any job announcement that requires a a screening through the clearinghouse please see link to the website:

HB531 | Florida Agency for Health Care Administration