NEMT Dispatcher & Office Manager

Overview

Safeguard Medical Transport is a fast-growing Non-Emergency Medical Transportation (NEMT) provider serving Southern California. We transport ambulatory, wheelchair, and gurney patients with a focus on safety, timeliness, and compassion. We’re looking for a dependable NEMT Dispatcher and Office Manager with experience using NEMT dispatching logistic platforms, especially Route Genie and understands Medi-Cal Processes

Responsibilities

The NEMT Dispatcher is responsible for coordinating daily transportation schedules, monitoring real-time trip activity, communicating with drivers, ensuring on-time performance, and maintaining accurate documentation.

• Coordinate and dispatch non-emergency medical transportation requests
• Assign, schedule, and monitor NEMT trips in real time
• Dispatch trips using Route Genie Driver App
• Verify trip data accuracy, mileage, timestamps, and documentation.
• Communicate professionally with facilities, case managers, and patients
• Track delays, no-shows, will-calls, cancellations, and reroutes
• Ensure compliance with company and broker and Medi-Cal processes
• Manage daily office operations, including data entry and maintaining records
• Oversee fleet management activities such as vehicle maintenance scheduling, tracking via GPS, and ensuring compliance with safety standards
• Process Medi-Cal Treatments Authorization Request forms
• Knowledge of Medi-Cal Billing Processes (specifically Medi-Cal TARS)

Requirement

• Strong communication and multitasking abilities
• Computer proficient
• Reliable and detail-oriented
• Problem-solving skills

Schedule & Compensation

• Full-time: 40 hours per week
• Availability: Mornings, afternoons, rotating weekends

Job Type: Full-time

• Pay: From $21.00 per hour

Pay: From $21.00 per hour

Application Question(s):

• Are you familiar with submitting authorization request to Medi-Cal ?
• In your past positions, which driver application or logistic system did you use ?

Experience:

• Dispatching: 1 year (Required)

Work Location: In person