.NET Support Analyst

Job Title: Application – Support Analyst

Core Skill - .NET , C# scripting, FileMaker (Pro) basic level

Primary / Should Have : API integrations, SQL

Secondary / Could Have : Onespace

Good To Have : Insurance Domin knowledge

Key Responsibilities:

• AMS to support experience
• weekend support is for bi-monthly release deployments,
• Resolving incidents and requests based on standard operating procedures,
• Perform basic troubleshooting of application,
• Escalate to L3 where necessary, Provide end user support,
• Application monitoring and maintenance,
• Conducting regular scheduled activities such as application releases and month end,
• Incident management,
• Ensure SOPs are created and maintained,
• Identify opportunties for service improvement,
• Running scheduled activities on a daily and monthly basis,
• Incident Request /Service Request Mangement
• Daily Application Checkout & Monitoring / Deployments on prod -1 and prod,
• Monthly Patching Post checkout (Follow daily App checkout),
• Housekeeping – Cleanup activity (Disk space alert/Share folder Alert- Application folder), DR & Testing (Dry Run)
• Proactive License tracking/ Certificate Renewal,
• Incident Management Process /SOT/Informing App manager on the MI in detail
• Business Communication to stakeholders when required on Maintenance window,
• Raise RITM based on adhoc request (server build/DB creation),
• Adhoc Patching – Co-ordinate with respective team to get the details & fix,
• Creating application documents / Datapack / Runbooks / KEDB for standard request,
The Prod defect scope will be post warranty period.

Qualifications:

• Bachelor’s degree in computer science, Information Technology, or a related field.
• 3-9 Years of Experience
• Proven troubleshooting skills with a focus on analysis and resolution of complex issues.
• Excellent communication and interpersonal skills, with the ability to interact effectively with technical and non-technical stakeholders.
• A quick learner with a proactive approach to problem-solving and the ability to work independently as well as part of a team.

Mandatory:

• 3 Days working from Client Office, Bangalore