Network Administrator

We are looking for a skilled Network Administrator to manage, maintain, and secure our ISP network infrastructure. This role includes configuring, monitoring, and troubleshooting systems to ensure reliable, high-performance internet services. The ideal candidate will have strong expertise in networking, routing, and security, and thrive in a fast-paced environment

Reports to: Broadband Network Manager (BNM)

Department: Plant

Classification: Hourly

Essential Duties and Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Maintain and optimize the ISP’s core and access network, including routers, switches, firewalls, and wireless infrastructure.
• Monitor network performance, ensuring uptime, reliability, and minimal latency for customers.
• Configure and maintain IP addressing, VLANs, and network security settings.
• Conduct regular network audits to identify vulnerabilities and implement improvements.
• Manage and troubleshoot issues related to internet connectivity, DNS, DHCP, and other network services.

Security & Compliance:

• Implement and maintain network security policies to protect against cyber threats, including firewalls, intrusion detection/prevention, and DDoS mitigation.
• Monitor for unauthorized access, network breaches, or unusual traffic patterns.
• Ensure compliance with industry standards and regulations.

Network Expansion & Upgrades:

• Assist in planning and deploying new network infrastructure, including fiber, fixed wireless.
• Research and recommend improvements to network design, hardware, and software.
• Test and deploy firmware/software updates to improve performance and security.

Access to Sensitive Areas and Information

• CPNI and other sensitive customer information
• Plant Offices and Tech Warehouses
• Plant Budget

General Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• Certifications (preferred): CCNA, CCNP, JNCIA, or equivalent networking certifications.
• Proficiency in configuring and managing network devices.
• Strong understanding of TCP/IP, BGP, OSPF, MPLS, VLANs, VPNs, and QoS.
• Experience with network monitoring tools.
• Familiarity with security best practices, firewall configurations, and DDoS mitigation.
• Ability to diagnose and resolve complex network issues efficiently.
• Strong communication and documentation skills.

Education and/or Experience

• Working knowledge of fiber optic and wireless broadband technologies.
• Experience with VoIP, IPTV, and cloud-based networking solutions.
• General knowledge of PSTN network- SIP, GR303, H248, MGCP and VMware
• One year of telecommunications experience preferred

Supervisory Responsibility

This position has no supervisory responsibility.

Work Environment

May require occasional travel to other plant locations or vendor sites.
Must be able to work outside of standard business hours as needed to address urgent issues or complete projects.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Position Type/Expected Hours of Work

This is a full-time position: Monday through Friday, 8:00 a.m. to 5:00 p.m.

Travel

Frequent travel is expected for this position.

AAP/EEO Statement

JBN Telephone Company, Inc. and Giant Communications, Inc. (Company) provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Company complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Company expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Company’s employees to perform their job duties may result in discipline up to and including discharge.