Network Operations Center (NOC Manager-Telecom)

Job Summary:

We are seeking a highly experienced and results-driven NOC Manager to lead our Network Operations Center (NOC) team. The NOC Manager will be responsible for ensuring 24/7 network availability, overseeing network monitoring and incident management processes, and maintaining high operational standards for performance, reliability, and security. This role requires a proactive leader with strong technical expertise and excellent people management skills to ensure efficient coordination, communication, and continuous improvement of network operations.

Key Responsibilities:

1. Network Operations & Monitoring

• Oversee the day-to-day operation of the NOC, ensuring continuous network performance monitoring and incident response.
• Establish and enforce best practices for proactive monitoring of network systems, hardware, and services.
• Ensure network availability and uptime targets are consistently met or exceeded.
• Manage escalation and resolution of network incidents in coordination with engineering and infrastructure teams.

2. Incident & Problem Management

• Lead and manage major network incidents, ensuring timely resolution and communication with stakeholders.
• Implement and maintain incident response processes, escalation procedures, and SLA compliance.
• Conduct root cause analysis (RCA) and ensure corrective and preventive actions are effectively implemented.
• Prepare incident reports and present findings to senior management.

3. Team Leadership & Development

• Manage, mentor, and develop the NOC engineering team, ensuring strong technical and professional performance.
• Plan and manage team schedules to ensure 24/7 coverage and optimal resource allocation.
• Conduct regular training sessions to enhance technical skills and operational readiness.
• Promote a culture of accountability, continuous learning, and collaboration within the team.

4. Network Performance & Optimization

• Monitor and analyze key performance indicators (KPIs) for network health, performance, and capacity.
• Collaborate with network engineering teams to plan and execute network upgrades, improvements, and optimizations.
• Ensure timely implementation of software and firmware updates across all network devices.

5. Security & Compliance

• Oversee network security monitoring, ensuring detection and escalation of potential threats.
• Work with the cybersecurity team to implement security policies, access controls, and compliance standards.
• Ensure adherence to IT governance frameworks and audit requirements.

Required Qualifications & Skills

Education:

• Bachelor’s degree in Computer Science, Information Technology, or Network Engineering (Master’s preferred).

Experience:

• Minimum 6–8 years of experience in network operations, with at least 3 years in a managerial or supervisory role within a NOC environment.
• Proven track record managing large-scale network infrastructures and high-availability environments.
• Experience in telecom, data center, or large enterprise environments is highly desirable.

Technical Skills:

• Strong knowledge of network technologies (LAN/WAN, VPN, MPLS, SD-WAN, Firewalls, etc.).
• Proficiency in network monitoring tools (e.g., SolarWinds, PRTG, Nagios, Zabbix).
• Deep understanding of networking protocols (TCP/IP, BGP, OSPF, DNS, DHCP, SNMP).
• Skilled in incident response, performance analysis, and troubleshooting methodologies.
• Familiarity with ITIL processes and service management frameworks.