Network Support Officer

Job Summary:

The Network Support Officer plays a vital role in ensuring seamless network operations by providing technical support, troubleshooting connectivity issues, and maintaining network performance. This position involves monitoring infrastructure, assisting with security implementations, and supporting users with network-related concerns. With a strong focus on problem-solving and customer service, the role requires technical expertise in networking protocols and hardware. Ideal for individuals looking to grow in the IT field, this position offers hands-on experience, career development opportunities, and exposure to advanced networking technologies in a dynamic ISP environment.

Key Responsibilities:

Network Support & Troubleshooting:

• Respond to network-related incidents and service requests.
• Diagnose and resolve connectivity, hardware, and software issues.
• Escalate complex issues to senior network engineers when necessary.
• Maintain network performance logs and incident reports.

Network Maintenance & Monitoring:

• Monitor network performance using diagnostic tools.
• Assist in performing routine network maintenance and upgrades.
• Ensure network security measures are followed and updated.
• Support the implementation of disaster recovery procedures.

User Support & Customer Service:

• Provide technical assistance to employees and customers on network-related issues.
• Educate users on best practices for network security and connectivity.
• Assist in configuring and setting up network devices and systems.

Documentation & Compliance:

• Maintain accurate records of network configurations and changes.
• Ensure compliance with company policies and industry standards.
• Assist in preparing reports on network performance and incidents.

Qualifications & Experience:

• Bachelor’s degree in Computer Science, IT, or a related field.
• 1+ years of experience in network support or a similar role.
• Knowledge of networking protocols (TCP/IP, DHCP, DNS, VPNs, etc.).
• Experience with troubleshooting network devices (routers, switches, firewalls).
• Certifications such as CCNA or CompTIA Network+ are a plus.

Key Skills & Competencies:

• Strong analytical and problem-solving skills.
• Excellent communication and customer service abilities.
• Ability to work independently and as part of a team.
• Detail-oriented with good documentation skills.
• Willingness to learn and adapt to new technologies.

Job Type: Full-time

Pay: Rs35,000.00 - Rs50,000.00 per month

Work Location: In person