Network / Systems Administrator and Support Technician

Position Summary

EDUPRIZE Schools is seeking a highly capable and hands-on Network / Systems Administrator and Support Technician to lead all aspects of campus technology infrastructure, device management, and frontline technical support. This individual will serve as the single point of accountability for ensuring that technology systems across campus operate reliably, securely, and in alignment with the school’s instructional and operational goals.

This position will oversee network and internet connectivity, audiovisual and classroom technology, communication systems, the student and staff device fleet, student identification systems, and all general hardware and peripherals. This role requires a proactive problem-solver who can help with both strategic technology planning and daily operational support, including emergency response for campus-critical systems.

Essential Duties & ResponsibilitiesNetwork & Infrastructure Management

• Monitor, and maintain all campus network infrastructure, including LAN, WLAN, switches, routers, firewalls, and access points
• Ensure reliable, high-speed internet connectivity across all campus buildings and outdoor areas
• Manage bandwidth allocation, and service-level agreements
• Implement and maintain network security protocols, including content filtering, intrusion detection, and firewall management
• Plan and execute infrastructure upgrades and capacity expansions in coordination with school leadership

Audiovisual & Classroom Technology

• Install, configure, maintain, and troubleshoot all classroom AV systems, including interactive displays, projectors, document cameras, and sound systems
• Support instructional staff with technology integration and provide training on classroom tools
• Manage inventory and lifecycle replacement of all AV equipment

Printing, Copying & Peripheral Management

• Oversee the deployment, maintenance, and troubleshooting of all printers, copiers, and multifunction devices
• Manage toner and supply inventory, vendor relationships, and service contracts
• Configure and maintain print management software and network print queues

Telecommunications & Communication Systems

• Administer campus phone systems (VoIP/PBX), intercoms, paging systems, and emergency communication tools
• Ensure all communication systems are functional, current, and integrated with campus safety protocols
• Coordinate with vendors for maintenance, upgrades, and new installations

Device Fleet Management & Provisioning

• Own and manage the full lifecycle of the student Chromebook fleet, including procurement, imaging, deployment, repair, and decommissioning
• Administer the Google Admin Console (or equivalent MDM) for device policies, updates, and remote management
• Provision and configure devices for new students and employees, ensuring readiness on or before day one
• Track device assignment, condition, and warranty status through an asset management system

Frontline Technical Support

• Serve as the primary point of contact for all technology support requests from staff and faculty
• Manage a helpdesk or ticketing system to track, prioritize, and resolve support requests efficiently
• Provide prompt, professional support for classroom hardware issues, login/account problems, software troubleshooting, and connectivity issues
• Maintain a target resolution rate and response time that meets or exceeds campus expectations

Emergency Response & Campus-Critical Systems

• Serve as the emergency responder for all campus-critical technology systems, including network outages, phone/intercom failures, and security system malfunctions
• Help Develop and maintain a technology disaster recovery and business continuity plan

Strategic Planning

• Research and recommend new technologies that improve campus operations, instructional quality, and student experience
• Maintain accurate technology inventory and asset records
• Prepare regular reports for school leadership on system performance, project status, and technology initiatives

Qualifications & RequirementsEducation

• Bachelor’s degree in Information Technology, Computer Science, Network Administration, or a related field (required)
• Relevant industry certifications strongly preferred (e.g., CompTIA Network+, A+, Security+; Google Admin; Cisco CCNA; ITIL Foundation)

Experience

• Minimum of 5 years of progressive experience with firewalls, network management, or technical support
• At least 2 years of experience in an educational environment (K–12 preferred)
• Demonstrated experience managing Chromebook or similar device fleets at scale (300+ devices)
• Experience with Google Workspace for Education administration
• Proven track record of managing helpdesk/ticketing systems and meeting SLA targets

Technical Skills

• Strong proficiency in network design, configuration, and troubleshooting (TCP/IP, DNS, DHCP, VLANs, Wi-Fi)
• Experience with firewall management, content filtering, and network security best practices
• Familiarity with VoIP phone systems, intercom/paging systems, and AV technology
• Proficiency with device management platforms (Google Admin Console, Mosyle, Jamf, or similar)
• Working knowledge of Windows, macOS, Chrome OS, and common SaaS applications used in education
• Experience with asset management and ticketing systems

Core Competencies

• Ownership & Accountability — Takes full responsibility for campus technology uptime and user satisfaction without needing constant oversight
• Urgency & Responsiveness — Treats every support request with appropriate urgency; understands that downtime directly impacts instruction
• Communication — Explains technical issues clearly to non-technical staff; provides proactive status updates on projects and outages
• Organization & Time Management — Manages competing priorities across infrastructure, support, and strategic projects effectively
• Continuous Improvement — Stays current with education technology trends and proactively identifies opportunities to improve systems and processes
• Collaboration — Works effectively with school leadership, teachers, office staff, and external vendors

Physical Requirements & Work Environment

• Ability to lift and carry equipment up to 50 pounds
• Ability to work in various campus environments including server rooms, classrooms, and outdoor areas
• Must be available for occasional after-hours and weekend work for system maintenance, emergencies, or school events
• May require travel between campus locations

Performance Evaluation Criteria

• Network uptime and reliability metrics (target: 99.5%+ uptime during school hours)
• Average helpdesk ticket resolution time and user satisfaction ratings
• Device fleet readiness rate (percentage of devices operational and deployed)
• Timeliness and quality of student ID badge issuance
• Budget adherence and cost-effectiveness of technology investments
• Completion of strategic technology projects on time and within scope
• Feedback from school leadership, faculty, and staff

Disclaimer: This job description is intended to convey essential information about the scope and requirements of the position. It is not intended to be an exhaustive list of qualifications, skills, duties, or responsibilities associated with the role. EDUPRIZE Schools reserves the right to modify this job description at any time. EDUPRIZE Schools is an Equal Opportunity Employer.

Pay: $72,000.00 - $85,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person