Network/Technical Support Engineer (Mid–Senior Level)

Job Title: Network Engineer (Mid–Senior Level)

Location

United Arab Emirates

About Real Secure Infrastructure LLC

Real Secure is a UAE-based IT services company specializing in Managed IT Services, Cybersecurity, IT Infrastructure, and IT Projects. We support organizations with secure, reliable, and scalable technology environments, focusing on service quality, operational efficiency, and long-term client partnerships.

Position Overview

We are seeking a Network Engineer with a minimum of 4 years of relevant experience in designing, implementing, and managing network infrastructure.

This role is primarily focused on network engineering and infrastructure ownership, while also contributing to L1/L2 technical support across client environments within a managed services model. The selected candidate will be responsible for ensuring network performance, security, and reliability, handling escalations, and supporting day-to-day technical operations.

The role requires end-to-end ownership of network environments, including configuration, performance optimization, security, and incident resolution.

The ideal candidate must demonstrate proven hands-on expertise, supported by valid, verifiable, and industry-recognized vendor certifications. Certification credentials may be verified during the hiring process.

A valid UAE driving license is mandatory. Candidates outside the UAE must demonstrate the ability to obtain one upon joining.

Key Responsibilities

Network Engineering and Infrastructure

• Design, implement, and manage LAN, WAN, and VPN environments across multiple clients
• Configure and maintain routers, switches, wireless networks, and firewalls
• Implement VLANs, routing, segmentation, and high-availability configurations

Firewall and Security

• Configure and manage next-generation firewalls (Fortinet preferred or equivalent)
• Implement site-to-site and remote access VPNs
• Define and maintain security policies, NAT rules, and traffic inspection
• Perform periodic firewall audits and security hardening

Troubleshooting and Escalation

• Diagnose and resolve complex network and infrastructure issues across multi-site environments
• Perform root cause analysis and implement permanent solutions
• Handle escalations involving routing, firewall behavior, ISP connectivity, and system integration

Technical Support (L1/L2 – Managed Services Context)

• Provide first- and second-level technical support across client environments, covering systems, networks, and end-user issues
• Handle service tickets and technical requests in line with agreed SLAs
• Support system administration tasks such as user management, endpoint troubleshooting, and basic server or cloud operations
• Maintain ownership of incidents through to resolution and proper escalation where required

Client Engagement and Documentation

• Support network-related projects, deployments, and migrations
• Conduct onsite visits for implementation and troubleshooting
• Maintain accurate documentation, including network diagrams and configurations

Mandatory Requirements

Experience

• Minimum 4 years of hands-on experience in network engineering and technical support
• Proven experience managing enterprise network infrastructure beyond basic end-user support
• Experience supporting multi-site or multi-client environments is highly preferred

Certifications

• Cisco Certified Network Associate (minimum)
• Cisco Certified Network Professional is highly preferred
• Hands-on experience with Fortinet or equivalent next-generation firewalls is required
• Fortinet NSE 4 or higher is a strong advantage

Technical Competencies

• Strong understanding of TCP/IP, DNS, DHCP.
• Experience with VLANs, NAT, and network segmentation
• Knowledge of routing protocols such as OSPF and BGP
• Hands-on experience with enterprise firewalls and Cisco networking devices
• Solid understanding of VPN technologies and network security principles

Communication

• Strong English communication skills, both written and verbal
• Ability to communicate effectively with clients and produce clear technical documentation

Driving Requirement

• Valid UAE driving license is mandatory
• Candidates outside UAE must demonstrate eligibility to obtain one upon joining

Preferred Qualifications

• Experience working in an MSP or multi-client environment
• Exposure to cloud platforms such as Microsoft Azure or AWS
• Broad understanding of IT infrastructure, including systems and endpoint environments
• Awareness of cybersecurity best practices

Role Positioning

This position is designed for a network-focused engineer who can take ownership of infrastructure environments while contributing to managed services operations. The role combines network engineering expertise with practical technical support responsibilities, ensuring stable, secure, and well-managed client environments.

Ideal Candidate Profile

• Strong analytical and troubleshooting capabilities
• Comfortable working across multiple client environments
• Able to balance engineering responsibilities with operational support
• Takes ownership and ensures issues are fully resolved

If you are a technically strong and proactive professional who thrives in a dynamic managed services environment, we invite you to apply and be part of a team delivering high-quality IT infrastructure and network solutions.

Job Type: Full-time

Pay: AED3,500.00 - AED5,000.00 per month

Application Question(s):

• Do you hold valid Cisco Certified Network Associate / Cisco Certified Network Professional and/or Fortinet NSE 4 (or higher) certifications? If yes, please specify certification type(s) and provide a verification link or code (e.g., Cisco verification or Credly badge).
• This role offers a salary range of (3,500 - 5,000 AED) depending on experience and qualifications. Do you confirm your expectation falls within this range?

Experience:

• hands-on: 4 years (Required)

License/Certification:

• UAE Driving License (Required)

Work Location: In person